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4.7
#
1869 Reviews
4.7 Average of 1869 Reviews
  • 19 hours ago

    Friendly, efficient, well informed service - as ever with Sutton Park.

    Sutton Park Kia Sutton Coldfield
  • 19 hours ago

    After reaching out to Kia in Solihull and Coventry and getting no response, I reached out to Sutton Park Kia Sutton Coldfield. On the same day and after only an hour of speaking to Leona, she was able to get me a car to test drive, walk me through all the deals on the car and find me something that suited me perfectly based on my needs. Leona was very attentive and efficient in finding me the perfect solution, the after sales follow ups were fantastic. I've never had such thorough customer care from any other dealership I've done business with. The car arrived sooner than estimated, and my expectations were managed perfectly. The handover was smooth and the car itself is fantastic! 10/10 will be using Sutton Park and Leona again!

    Sutton Park Kia Sutton Coldfield
  • 2 days ago

    I walked into the dealership on Monday. Picked a car and popped in to do the paperwork on the Tuesday, and by Saturday collected the car. The whole process was seamless. Aaron at Sutton Park Kia made the whole process simple. Thank you again! Fantastic service!

    Sutton Park Kia Sutton Coldfield
  • 2 days ago

    Friendly helpful staff. Definitely recommend.

    Sutton Park Kia Sutton Coldfield
  • 3 days ago

    Very pleased with the way I was kept updated on the progress of my order and the personal way all contact was made

    Sutton Park Kia Sutton Coldfield
  • 4 days ago

    Disappointed after 12 years of dealing with Sutton park Coventry I feel I was tricked and treated like a fool and my wife and daughter were called liars. I agreed to a new car picked it up and two weeks later was told I need to pay a deposit which was never mentioned when going through the finance deal. Adam the salesmen who dealt with me obviously made an error in which deal we went for and he will not admit he has. The manager Wayne was no help at all. So after 12 years I will not be going back.

    Sutton Park Kia Coventry
  • 4 days ago

    I love my new car and the service we received was great. The staff are lovely and all introduced themselves. Andy who looked after me from start to finish was brill , he sent emails throughout. And the day I collected the car he was very helpful showed me everything that the car does. Well the really important bits. There’s way to much the car does to learn Im half an hour, so that’s my time to sit and play with it and get my bearings. I love my new Kia Sportage

    Sutton Park Kia Coventry
  • 4 days ago

    Great experience, Tim helped make it an easy transition from Citroën to Kia.

    Sutton Park Kia Coventry
  • 6 days ago

    Thoroughly satisfied with the process of purchasing our new Kia Picanto from Sutton Park Kia. Tim Angel couldn’t have been more helpful keeping us informed and ensuring the purchase was trouble free.

    Sutton Park Kia Coventry
  • 1 week ago Sutton Park Kia Sutton Coldfield
    Response from Sutton Park Motor Company Ltd. 1 week ago

    Thanks Patricia - Appreciate the 5* review!

  • 1 week ago

    The whole experience from the moment we stepped into Sutton Park Kia to the end when my car was delivered has been a pleasurable journey. Andy Docker was helpful and kept in close contact after the purchase to advise the status the delivery of our car ( which is brilliant). Overall they were professional, helpful and brilliant in providing excellent service. Also John who is the transport provider for Kia Sutton Park was really friendly and explained to us some of the basic controlls which came handy to someone who has not driven a car with modern controls. Highly recommend to go there if you are looking for a car. They were better than any other Kia dealers around my local area

    Sutton Park Kia Coventry
    Response from Sutton Park Motor Company Ltd. 1 week ago

    Thank you for your kind feedback and 5* review Jabeen !

  • 1 week ago

    I visited the Sutton park Kia dealership on the 18/03/2024. Whilst there, I test drove a Kia sportage and decided I wanted to purchase this car. I spoke with the sales person and explained that I would only be able to purchase this vehicle if they could agree to a part exchange at a particular price. He agreed to this exact price having spoken to his manager (Shaun) and asking me multiple questions about my vehicle which was with me at the time. We signed a document and I paid the £99 reservation fee to confirm this. The agreement was that I would come back with my partner so that he could see the car and we could agree on a collection date. There was never once any indication that they wanted to inspect my car prior to this, even though they knew it was with me at that time. I returned to the dealership late afternoon of the same day with my partner and our two children which was chaotic in itself to say the least. The sales person then said he needs to inspect my car which made sense since they were taking it as a part exchange. He then explains that they are offering me less for my car than originally agreed. I understand why these procedures would be in place in these circumstances but I am appalled that they did not save both me and my family time and the hassle by doing this when I was at the dealership by myself earlier that day. I hope that in future their communication with their customers is a lot clearer to save both them and their customers time.

    Sutton Park Kia Sutton Coldfield
    Response from Sutton Park Motor Company Ltd. 1 week ago

    Thanks Saffron - Appreciate the feedback. Having communicated with the dealership, I can confirm there were no available sales executive to appraise your part exchange at the time, however this would need to be completed prior to any purchase. We can only apologise for any inconvenience caused.

  • 1 week ago Sutton Park Kia Sutton Coldfield
    Response from Sutton Park Motor Company Ltd. 1 week ago

    Thanks Pauline - Appreciate the 5* review!

  • 1 week ago

    I found This dealership very helpful in my choice of car, especially Leona who was highly efficient and helpful to us, I am very pleased with the car.

    Sutton Park Kia Sutton Coldfield
    Response from Sutton Park Motor Company Ltd. 1 week ago

    Thanks Peter - Appreciate the feedback and 5* review!

  • 1 week ago

    Took a Sportage HEV for a test drive with Jamie.. excellent service, he was very knowledgeable and answered all of my questions!!

    Sutton Park Kia Sutton Coldfield
    Response from Sutton Park Motor Company Ltd. 1 week ago

    Thanks Rob - Appreciate the 5* review!

  • 1 week ago

    I brought a car in June 2023 however Arran sold a car that should never have been sold with tyres that were illegal as per pre inspection instruction they needed repair. After having g fault on my car and returning the car they told me I needed new tyres after owning the car for 7 months which I was confused it as few miles done. I asked for the prior inspection to me getting the car and there was a few issues that Stourbridge said needed repair but because the car was transferred to Sutton these problems were disregard as they past it on the mot even though tyres were cracked and persisted. Thank you start and Gemma sorting the problem but they should have been sorted prior to me buying the car and me not having to pay for something that should already have been done!

    Sutton Park Kia Sutton Coldfield
    Response from Sutton Park Motor Company Ltd. 1 week ago

    Hi Harriett - Thanks for your feedback. I am advised this has now been rectified with the dealership making contact with you over the weekend. However, if there is anything else you wish to discuss, the Sales Manager will be happy to help. You can call him on 0121 352 0022. Thanks

  • 1 week ago Sutton Park Kia Sutton Coldfield
    Response from Sutton Park Motor Company Ltd. 1 week ago

    Thank you for your 5* review!

  • 1 week ago

    Despite having to wait 4 months for the colour of our choice to be built, Andy kept in touch regularly giving us updates. Really pleased with our new Sportage and the service we received, we were made to feel quite special customers. Many thanks.

    Sutton Park Kia Coventry
    Response from Sutton Park Motor Company Ltd. 1 week ago

    Thanks Paul - Appreciate you taking the time to leave this 5* review! Your feedback will be sent onto Andy and his management team who will be delighted with your experience!

  • 1 week ago Sutton Park Kia Coventry
    Response from Sutton Park Motor Company Ltd. 1 week ago

    Thanks for the 5* review!

  • 1 week ago

    Brilliant service helpful and Friendly

    Sutton Park Kia Sutton Coldfield
    Response from Sutton Park Motor Company Ltd. 1 week ago

    Thanks Jeff - Appreciate the 5* review !

  • 1 week ago

    Great service from start to finish. Everything was handled quickly and efficiently. Thank you Ben for providing us with a fantastic car. Will definitely return in the future.

    Sutton Park Kia Sutton Coldfield
    Response from Sutton Park Motor Company Ltd. 1 week ago

    Thanks Charlotte - Appreciate you taking the time to leave this 5* review!

  • 1 week ago

    Great service given to us here from Ben. After contacting Kia Sutton & telling Ben what type of car we needed & what our budget was, he found us the most amazing car! Which I am over the moon with. He dealt with our part ex and arranged our finance package. We will definitely be returning in the future.. thanks Ben!

    Sutton Park Kia Sutton Coldfield
    Response from Sutton Park Motor Company Ltd. 1 week ago

    Thanks Grip - Your comments will be passed onto Ben and his management team who will be delighted with your experience!

  • 1 week ago

    Very happy with kia Sutton Coldfield especially Aaron Patel who helped me with my trade in and new car. Will return in the future and recommend.

    Sutton Park Kia Sutton Coldfield
    Response from Sutton Park Motor Company Ltd. 1 week ago

    Thanks Daniel - Appreciate the 5* review!

  • 1 week ago

    Can not rate the service i received from this garage high enough and Aaron is a great asset to the company

    Sutton Park Kia Sutton Coldfield
    Response from Sutton Park Motor Company Ltd. 1 week ago

    Thanks Rob - Aaron will be delighted with your comments and feedback!

  • 2 weeks ago Sutton Park Kia Sutton Coldfield
    Response from Sutton Park Motor Company Ltd. 1 week ago

    Hi Peter - Thanks for your review. I am unable to locate your details on my system to make contact with you as I wanted to know what we could do to improve your rating and learn more about your experience. Please give me a call on 02476 69 33 66 and ask for Kaleem. Thanks

  • 2 weeks ago

    Excellent service from Adam Efficient and friendly Perfect Will definitely return

    Sutton Park Kia Coventry
    Response from Sutton Park Motor Company Ltd. 2 weeks ago

    Thanks Helen - Appreciate your feedback and the 5* review! Your comments will be passed onto Adam who will be delighted with your experience!

  • 2 weeks ago

    Was very happy with the service from start to finish very helpful thank you very much

    Sutton Park Kia Sutton Coldfield
    Response from Sutton Park Motor Company Ltd. 2 weeks ago

    Thanks Mark - Appreciate you taking the time to leave this 5* review!

  • 2 weeks ago

    The staff were very helpful, especially Leona, she has been brilliant.

    Sutton Park Kia Sutton Coldfield
    Response from Sutton Park Motor Company Ltd. 2 weeks ago

    Thanks Chris - Appreciate the 5* review!

  • 2 weeks ago Sutton Park Kia Sutton Coldfield
    Response from Sutton Park Motor Company Ltd. 2 weeks ago

    Thanks for taking the time to leave this 5* review!

  • 2 weeks ago

    Just been and part exchanged my car here and was dealt with by Aaron Patel who was extremely professional and gave me a great service . I arranged a test drive and Aaron was very knowledgeable of the car and all the controls and then the sale was done very smoothly.

    Sutton Park Kia Sutton Coldfield
    Response from Sutton Park Motor Company Ltd. 2 weeks ago

    Appreciate the feedback and 5* review Derrick!

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