COVID-19 Customer Update: 19th July 2021
IMPORTANT - CUSTOMER NOTICE
Dear Customer
From Monday 19th July, we will continue to follow Government Guidance regarding Covid restrictions.
Whilst we are pleased to be able to fully re-open the showrooms, vehicle displays and take customers on test drives, our main priority continues to be our customers and our colleagues safety, which is why we have decided to keep all key protection measures in place until further notice:
Please keep wearing a face covering in our Showrooms
Although the legal requirement to wear a face covering in England ends on 19 July, the Government expects and recommends that people continue to wear a face covering in crowded and enclosed spaces such as car showrooms.
So we’re encouraging both customers and staff to continue wearing face coverings if you can, we understand there are exemptions.
As before, be assured all of our safety measures are in place, you’ll find sanitiser that is available on the sanitising stations at the entrances and on desks. The screens are staying and we are keeping our one way system in place along with regular cleaning of touchpoints to ensure that both you and our staff remain safe at all times.
We take this opportunity to thank our customers and staff who have helped to ensure that our businesses have remained Covid Secure over the last 18 months – keep well, stay safe.
Our click and collect services are also still available, meaning that if you would prefer, you can still make a purchase from the safety of your own home. Alongside this, we can still offer fully virtual appointments. Just let us know your preference.
NEW & USED ONLINE CAR SALES CONTINUE
Although our sales showrooms and forecourts will be closed to members of the public we are offering online sales, with click and collect available at all 7 of our dealerships - Monday to Friday.
Our Sales Teams will be working remotely to assist with both telephone and online sales and enquiries and our website also provides the opportunity to chat live with a member of the team.
Customers will be able to collect their vehicles by pre-arranged appointment from a designated, socially distanced area of our forecourts. We would politely request that only 1 member of a household attend for the vehicle handover.
As always the health and wellbeing of all of our staff and customers is of paramount importance and we thank you for your patience and understanding during these challenging times.
COVID-19 Customer Update: 30th December 2020
Further to the Government's announcement today that the Midlands will go in to tier 4 from midnight on the 30th December, we can confirm that our Sales departments will once again be closed to the public. Our Service Departments at all Sutton Park Group sites will remain open, operating from 9am - 5pm Monday to Friday, keeping you safe on the roads this winter. The same Covid Safe procedures that have been in place for several months will continue to operate. These include, appointments only, social distancing, protective screens and cashless payments wherever possible. Give us a call to book your appointment; alternatively, visit our website to book online.
SUTTON PARK STAY SAFE SYSTEM
Please note our Stay Safe system is still in place across all of our dealerships, any customers dropping a vehicle in to our service department can be assured we are following guidelines.
You’ll find a warm non-contact welcome upon entering the dealership, we have a hand sanitisaion area upon entrance, perspex screening fitted at our service desks and clear one way markers in place, meaning your visit is made as easy and safe as possible.
Please read the signs at the door and follow the markers for service, this will ensure a safe social distance for everyone. Please remember to stay at least two metres apart from other people.
You’ll find a hand sanitising station upon entry to the dealership and our staff will prompt you to sanitise when necessary. Be reassured that we have also introduced a ‘safe system’ of stringent hygiene protocols and enhanced cleaning procedures throughout all our dealerships.
Our staff have been issued with the appropriate PPE and they will sanitise your vehicles key touch points before and after your appointment as well as using covers and vehicle protection kits.
Before your visit we kindly ask you to partially wind down your window 5 minutes prior to your arrival to ventilate the vehicle and ensure your air conditioning is turned off. We also require customers to wear face masks upon arrival to our service departments.
For peace of mind we have included a short video to show you our stay safe system in place.
We look forward to seeing you again soon, until then, stay safe and please stay home if you have any symptoms of coronavirus.
