Great experience dealing with Tim. The car was a great price and delivered early. Good comms throughout
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Coventry Kia
- Main: 02476 693366
- Sales: 02476 693366
- Service: 02476 693366
- Parts: 02476 693366
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- Monday: 09:00 - 18:00
- Tuesday: 09:00 - 18:00
- Wednesday: 09:00 - 18:00
- Thursday: 09:00 - 18:00
- Friday: 09:00 - 18:00
- Saturday: 09:00 - 17:30
- Sunday: Closed
- Christmas Eve: Closed
- Christmas Day: Closed
- Boxing Day: Closed
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- Monday: 08:00 - 17:30
- Tuesday: 08:00 - 17:30
- Wednesday: 08:00 - 17:30
- Thursday: 08:00 - 17:30
- Friday: 08:00 - 17:30
- Saturday: 08:30 - 12:30
- Sunday: Closed
- Christmas Eve: Closed
- Christmas Day: Closed
- Boxing Day: Closed
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- Monday: 08:00 - 17:30
- Tuesday: 08:00 - 17:30
- Wednesday: 08:00 - 17:30
- Thursday: 08:00 - 17:30
- Friday: 08:00 - 17:30
- Saturday: 08:30 - 12:30
- Sunday: Closed
- Christmas Eve: Closed
- Christmas Day: Closed
- Boxing Day: Closed
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I have to say I was highly impressed with my contact with the company from start to finish - very impressed with the customer service offered by Adam W at Kia, he explained everything clearly, was very welcoming, knowledgeable, and appreciated I'd had a 4hr journey to view / test drive the car (and a 4hr journey home afterwards!). Again, when I picked the car up a few days later, everything was ready and the attention to detail that impressed me most... Adam remembered I didn't take sugar in my tea - may sound unimportant, however these little details make such a difference in my humble opinion. I'd highly recommend the company and service offered.
John R 19th Nov 2023
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We visited with the potential of acquiring a motability vehicle ,unfortunately first impressions last and the initial response was far from welcoming. I was told to bring my driving licence to have a test drive. We were never even offered the opportunity so left disappointed to be honest. The salesman seemed reluctant to engage and we felt let down. Nissan however, are totally opposite and our order was processed within 90 minutes!!!!. Maybe a little additional staff training would improve future customer experience?
Adrian “Adeyg” Goddard 9th Nov 2023
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This is my 7th new car I have bought and the first from Sutton Park, Coventry. This has been by far the best experience I have had from a dealership, from the initial enquiry, through to the handover of my new Kia, the communication from Andy has been first rate. For once this has been an enjoyable experience as it should be when buying a new car. Would not hesitate to recommend.
Ryan Slack 28th Oct 2023
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Tim provided excellent service from our initial visit and test drive right through to the handover of our new car. Also big thank you to the service manager and the general manager for taking the time to introduce themselves and provide reassurance to a concern we had. Complete experience from start to finish was amazing we are thrilled with our new car well done Kia Coventry *****
Kimberley Roe 26th Oct 2023
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For a first time going to a car dealership i was expecting high pressure sales , however , although James explained the products , insurances and warranties on offer he excepted our decisions no questions asked ... Very helpful in sorting out my finance even paintmatched some minor chips on my cars bodywork ! Always kept me informed throughout the whole process via phone and email . Overall a very pleasant experience . Very pleased with my new car ! One minor point always double check your cars features as described on the dealers website , they do not always apply to your car. Outsourced to a third party , why ?
Alan Tomkinson 12th Oct 2023
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From start to finish this team communicated, advised and reassured during the whole process of purchasing my new car and the trade in of my old vehicle (competitively priced). I have had uncomfortable experiences with other dealerships in the past where it definitely felt like they were only interested in the hard sell and felt rushed. This branch seems to have the approach perfected and were also very obliging during visits for my disabled daughter on site. Would strongly advise this branch, A* Thanks Team .
Grant Budge 4th Oct 2023
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We have been supported by James Madeley at Sutton Park Coventry with 2 car purchases and our experience has been fantastic. He listens to our requirements and always goes above and beyond to meet our expectations. His communication is great and we will continue to return to Kia because of this. James is a credit to the dealership :)
Claire Casey 29th Sep 2023
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We travelled from Birmingham to Coventry Kia to view a car.From the outset Andy was extremely helpful, was never pushy, and took as much time as was needed to answer all of our questions. After purchase Andy responded quickly to emails and phone calls prior to us receiving the car. I have no hesitation in fully recommending this company.
kathy broadfield 24th Sep 2023
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I am writing to share my experience of purchasing a Kia Stonic 73 plate from the Coventry Dealership. I placed my order with salesman Tim Angel on 17th May 2023, after he explained the features and benefits of the car. He informed me that there would be a 4 month waiting time for the delivery of the brand new car, but I was happy to wait as I was looking for a reliable and comfortable vehicle. Tim was very helpful and courteous throughout the process, keeping me updated on the status of the build, the shipment, and the arrival of the car at the dealership. He also arranged a convenient time for me to collect the car and gave me a thorough demonstration of how to use it. I am very pleased with my purchase and with the service I received from Tim and the Coventry Dealership. I would highly recommend them to anyone looking for a Kia Car.
Philip Thompson 18th Sep 2023
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Recently purchased a brand new Kia Picanto GTLine, it's a fantastic little car. An excellent purchasing experience, the result of quality customer service provided by Adam Wall. From the 1st conversation I knew I'd made the right choice of dealership. Old school customer values, no dishonesty here. Superb communication by phone & email, great deal on part ex & smooth handover of new car. 100% recommend a Kia & in particular this dealership. Thank you
Simon Jones 8th Sep 2023
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This is the second KIA sportage I have purchased from Sutton park group on both occasions I have had first class service, every thing that was said to me was done, big thanks to Tim Angel from the Coventry branch for bringing the vehicle over to Streetly branch to complete the change over of my recent purchase and completing all the paperwork could not be more helpful, hopefully I will use them again in the future. Very satisfied customer Steve Hughes .
Steven Hughes 12th Aug 2023
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Excellent customer service from Adam Wall, from my initial enquiry to finalising the purchase of my chosen vehicle. Adam helped me to select a suitable vehicle from those available at the various branches, had the vehicle brought over for me to test drive on the same day, it was just what I wanted and the vehicle was prepared and the purchase was finalised within a few days. Loving my new car and would certainly recommend the dealership to anyone searching for their next one.
Wendy Ellerby 4th Aug 2023
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My husband and I are now the proud owners of 2 Kia's. We bought a Kia Niro and have been so pleased with it that when our 2nd smaller car needed replacing we decided to go for a Kia Picanto. I took delivery of it yesterday. James Madeley handed the sale and he was very helpful, friendly and kept us fully informed on the progress of the sale. All in all we have said it was a very easy new car purchase. I have driven the new car today and love it!
Judith Veasey 1st Aug 2023
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I had the pleasure of working with Andrew Docker when choosing my new car. He was fantastic from start to finish. He gave me a great price on Part Ex of my old car and kept me UpToDate throughout the whole delivery process. Id highly recommend Sutton Park Kia and will look to use them in the future. There was a nice touch at the end when the manager came out to thank me for choosing them. This just gave the whole transaction a personal feel. I travelled some distance to use this garage and I'm so glad I did (even in the rain).
dom collins 1st Aug 2023
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Car bought Kia Xceed from the Coventry branch. Dealt with Andy who was very good at providing updates on the car. Hand over was smooth, and the facilities there were very good, nice brew. Very knowledgeable about the car and equipment level, left the forecourt very satisfied. I would recommend the dealer if you're thinking of a Kia.
andrew lidgard 29th Jul 2023
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We are very happy with the service we recieved. Andy docker was very understanding to our requirement to stick to a tight budget and went above and beyond to meet our requirements. We was kept updated by Andy during the ordering process and as we had a holiday booked for August where we would require our new car he would do his best to make sure we had a vehicle for that holiday. Andy did not let us down and we recieved our new vehicle with enough time to get used to it before a long drive to Cornwall. We would also like to thank the dealer manager who also assisted Andy to meet our requirements. Thanks Again Both
Andy Graham 28th Jul 2023
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Review from Maurice Love - l purchased a Kia Sportage GT line S HEV from Sutton Park Kia. To say l was pleased with the service l received from the staff namely Adam and Marshall would be an understatement. They kept me informed through out the process and made the transaction easy. Highly recommended dealership.
laura Love 25th Jul 2023
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I wanted to purchase a brand new Kia Picanto, for my mum, with the best spec they do, screen with Apple car play, and cruise as well as all the other refinements you expect in a larger car, like my own car, and like with my own car, I chose to use Carwow, and Sutton Park won out of all the Kia dealers, I had originally engaged Kia lincoln, but they were dishonest and tried to charge more than the website price! Along with the fact they decided to stop speaking to me, which I thought was very bad! So I decided not to use them, Sutton park gave a very good discount, over £2k, i added in a deposit and we got the car for a great price, accessories as well, and a service plan. James, who dealt with my car, was excellent from start to finish, communication was fantastic, he made sure I was always up to date on the progress of the delivery of the car, which I was very happy with, and went out of his way to contact the transport people, to find the car when the system had shown a date in the past and stopped updating, and we found out the car was to be delivered, we drove up to Coventry, which wasn’t too far and we were greeted by james, who had already done all of the things we needed with me before hand, so the pickup took no time at all. James made sure my mum was happy with the controls and helped her before she drove back, she is so impressed and so am I, with the quality of the car, and the 7 year warranty is fantastic! I know James will be there if we need anything! I highly recommend Sutton Park Kia, and I would honestly say it’s the best experience I have had when buying a new car, and I have always had new cars, every 3-4 years, so that is saying something! Just want to say thank you to James, and all of the people at Sutton park that made our experience possible.
Adam James 22nd Jul 2023
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We got a car from here on the mobility scheme. Andy dealt with us and went above and beyond. We felt comfortable, listened to and really appreciated all the help and excellent follow up. Would recommend Sutton Park Kia to anyone looking to purchase a quality car with great service as an added bonus.
Julie Oglesby 15th Jun 2023
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We recently bought a used car here. We had a few options but it was very clear to us quickly that it was best to buy from this business - super professional, patient and friendly. Andy was our sales advisor and he was absolutely brilliant. I'd recommend him if you are going to Sutton park Kia. Absolutely lovely man - I appreciated his approach - informative, calm, approachable and very patient. Thanks Andy
Francesca Booker 8th Jun 2023
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So took my Sportage here for the 30k service. Don’t know who got the service better me or the car! Had the pleasure of dealing with Manisha. I have to say she is an asset to the company. She is really friendly, professional and made me feel very comfortable and welcomed. Overall experience was faultless from me dropping off the car to the text message of the report of work carried out to collecting! Even washed the car for me! 5 stars for Kia 10 stars for Manisha! ? 100% recommended.
82tazz 6th Jun 2023
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We emailed the Coventry branch about a car we saw online and within minutes I had a reply. They were all lovely from start to finish and when I came in to test drive the car Adam was there ready and waiting for us and answered all the questions I had. He even offered us a drink ? we would definitely recommend going here all of them were so friendly. And in the future we will defo be going back. Thank you soo much!!!
Daniela Holt 28th May 2023
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Fantastic service!!. After looking around for a car all day and dealing with pushy sales people. It was a welcomed change when we walked into KIA showroom. From the moment I walked in my wife and I were made to feel very welcomed. Adam was very professional and knowledgeable. He walked us through our options and supported us with our decision without putting any pressure on us. The car had a few dens and scratches on it. They had the car worked free of charge on now looks brand knew. I couldn't recommend them.higher.
Craig Macaulay 24th Apr 2023
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I recently had the pleasure of purchasing a car and the experience was absolutely fantastic! I had the pleasure of working with Tim Angel, who provided exceptional sales advice and made the entire process seamless and enjoyable. Tim's knowledge of the car industry was impressive, and he took the time to understand my needs and preferences, as well as my budget. He was patient and attentive throughout the entire process, answering all of my questions and addressing any concerns I had. His professional demeanor and friendly personality made it easy to trust him and rely on his expertise. The dealership itself was clean and well-organized, and the staff were all friendly and welcoming. The entire process, from the test drive to signing the paperwork, was efficient and stress-free. Overall, I highly recommend Tim Angel and this dealership to anyone in the market for a car. The experience was top-notch, and I am thrilled with my new car. Thank you, Tim, for making my car buying experience so great!
Jerome Mcgregor 19th Apr 2023
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First time I have purchased a new Kia from Sutton Park Coventry and i absolutely will again,from the initial contact with James Madeley to delivery he kept me informed of the current situation and was also easy to contact regarding queries,professional and customer focused ideal,so highly recommended Sutton Park.
John Fletcher 12th Apr 2023
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Called Adam, and told him my 'must haves', and a couple of 'must nots' and he found me an excellent Kia Used Approved within the day, on the terms I'd set out, including the extras I had with my last Kia. All the sales personnel there are nice. Even the ones that didn't get a sale off me remembered me, and I'm not 'stand out in any way! Very happy with the car (less than a year old), the terms and the service.
RL M 10th Apr 2023
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We brought a second hand Kia Ceed from this Dealer. The car is great, service we got from the Sales Representative had been a bit underwhelming - the person was completely not prepared and unable to answer our questions about the car and pre-collection service - we knew more from our own research.
Anna D 30th Mar 2023
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On arrival was greeted by a member of staff. Who showed me seat. I was informed that Mr. Docker would with me shortly. I was then offered a hot drink whilst I waited. Within 5 minutes iwas speaking to M Docker. He started the process of taking the present vehicle and handing over the new vehicle to me. The process was very quick and efficient and within a short time was signing all the necessary documentation. I spoke to an assistant manager who thanked me for my business. I was then shown the new car and all the facilities the vehicle had to offer. I was then back on the road home within the hour.
Andrew Hernandez 19th Mar 2023
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I went into kia Sutton Park coventry.spoke to Tim Angel looked at new kia picanto xline Tim was very professional and helpful dealing with him was so nice and made you feel confident he kept me well informed and updated even rang me to check my wellbeing. He is a great bloke to deal with and nothing is to much trouble if you need any help after you leave the showroom. If a kia is what you are looking for this is the place to go and Tim Angel is your man. Thanks so much Tim. Brilliant service. No hesitation in recommending. Mr Ball.
Darren Ball 16th Mar 2023
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I have just bought a Kia Picanto, my second Kia car and am very pleased with it. Gavin from the Sales Team was very helpful and took time to try and understand my needs. He has since phoned to see if all is well and assured me to contact him with any query I might have. In fact in all my dealings with Kia staff I have found them to be courteous and helpful from Stuart in Services to Admin staff. A very good team at Sutton Park Coventry
Michele 9th Mar 2023
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I had recently purchased a used Vauxhall Astra from Kia Coventry, and the service I received from Tim was exceptional from start to finish. The car had a slight issue which was rectified by the service department at no extra cost and overall I recommended purchasing a car vehicle from here if you are local.
Nathan A 11th Feb 2023
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Just taken delivery of a new Kia Nero .... excellent car and I couldn't fault the service. Right from the first enquiry to driving the car off the forecourt I was kept informed of the progress of the order. All discussions with James who was handling my order were extremely pleasant, professional and informative. Well done James and Well done Sutton Park.
Lionel Gibson 1st Feb 2023
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Fantastic experience from start to finish. Gavin was supportive and helpful on every inquiry and question that I had, ebenm came in on his day off to complete the handover. He presented me with various options to my questions and even when something unexpected came up, he helped rectify quickly and to satisfaction. Best expereince I have had purchasing a car, would recommend Gavin or Sutton Park every time.
Marc Thorogood 31st Jan 2023
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Excellent service by James Madeley who looked after the entire sale for me. I found the vehicle via carwow and then contacted the garage where I connected with James. There were a few parts to the purchase and James made sure everything went smoothly and communicated well. The pre-sale info such as videos and photos (distance selling), to my part exchange, settling my previous car's finance, working with me on processing my new finance deal via my bank (personal choice as it was better APR rate by a mile), to the hand over and having the car prepped and ready. Nothing was a stretch for James and his service was exemplary. I would highly recommend Coventry Sutton Park Kia garage and if you do get to buy a vehicle, ask for James!
Harris Zafar 21st Dec 2022
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Just taken delivery of my Kia EV6 GT-line S It was a long wait, just over a year but well worth it, I absolutely love this car it’s stunning to look at, fantastic to drive. During the process I was always informed of any progress with phone calls or emails from Andy Docker. I can highly recommend this electric car & purchasing from Sutton Park Kia Coventry.
Stu8944 18th Dec 2022
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Really nice people, made me feel very welcome unlike other car dealerships (other brands). Adam especially really cared about my preferences and what I was looking for. He knew what I wanted to hear and what I needed to hear whenever I needed advice on the type of car I was looking for. As a young buyer/driver he took into consideration the lack of knowledge when buying a new car and helped me make the right decision. Really happy that I chose Kia Motors and grateful for the help and support that was provided by their team upon arrival!
Rory Gallagher 14th Dec 2022
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Phoned before visiting car that it was as good as advertised to make sure l was not wasting my time. ANDY answered my call and went to check car. Phoned Back and assured me that it was what I wanted Drove 60 miles to inspect car and was as good as described. Bought on inspection. Everything went smoothly on purchase and part exchange. Highly recommend
Ken Ward 23rd Nov 2022
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I have never enjoyed buying a car more! It was so stress free. The experience was made exceptionally easy by the fabulous Tim! He was attentive, honest, friendly and at the end of the phone ready to answer any questions. The fella who delivered the car was so polite and friendly too. All in all a fantastic service and I have a great new car to enjoy! Would recommend this business every day of the week??
Rachel Godfrey 18th Nov 2022
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I highly recommend Sutton Park Kia (Coventry) who have helped in my purchase of a Kia automatic car. I have to thank Adam Wall, Sales Executive who has been so efficient, helpful and patient with me. The whole team have been great and transporting the car to home was an added unexpected bonus as I do not live on the mainland. The Kia Picanto is a fabulous, well designed car.
Bea Lynn 10th Nov 2022
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I had a fantastic experience ordering my new Kia Sportage from Sutton Park Kia. The salesman, Andy, kept in regular contact with me following the date of my order, and couldn't do enough when I came to collect the vehicle. I would definitely purchase another car from Sutton Park, and would definitely encourage others to do so.
Graeme Wilkinson 7th Nov 2022
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Really great service with no pushy sales person. Clear and concise details fully explained and questions answered. Able to test drive cars and given time to consider all options and payment information. All paperwork sorted out on site once car was available (2 weeks) for me to drive away my new car safely. It even came with half a tank of petrol. Thanks to Tim Angel.
Leigh Hunter 23rd Oct 2022
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My husband and I have recently bought a Kia Stonic GT-Line Hybrid from Sutton Park Kia Coventry as they offered the best price from anywhere else in the market. We have been allocated to James Madeley, who was excellent with regular updates from ordering the car to its delivery. He answered all our questions and email promptly, and he would call us reassuring the progress of the delivery. We would not hesitate to recommend James at Sutton Park to our friends and family to purchase a car from them. Thank you James. Hany and Paul
Hany Canter 17th Oct 2022
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I picked up my Kia Niro 3 EV yesterday. I had a very good experience with Andy at Kia Coventry. He was very helpful and knowledgeable, and the whole (remote) buying experience, my first, went without any hitch. I would feel very confident in buying another Kia from Andy at Kia Coventry when I'm looking next time.
Peter Brunton 8th Oct 2022
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Due to current circumstances we had to wait around 6 months before delivery of our new car but we were regularly updated by James with expected delivery dates. The whole process was stress free and all went very smoothly. James assisted with all the documents that needed completing and ensured that they were all completed on time. The car arrived early morning and was a very smooth handover. Never before has buying a new car been so easy. Thank you to all at Sutton Park.
Steve 4th Oct 2022
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Great customer service ever! After looking around my area for a car to lease, I ended up 94km away in Coventry. I also looked around few dealers there but when I arrived in Sutton Park Kia Coventry, from the way we were greeted to the time we concluded the deal, I was very happy. Adam Wall was very patient and polite and clearly answered all my questions as this was my first lease. Adam kept me informed by emails or calls on how the whole process was going until the car (Hyundai Tucson) was eventually delivered. I am very happy and would definitely recommend them to anyone. Well done and keep up the great work.
Justine Kwizera 29th Sep 2022
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After waiting for the car I’d ordered in January I decided to change from lease to personal purchase. The team were great in getting the car from a partner dealership so we could demo the car. From there everything went smoothly. The car is fab and really happy with our choice of the Plug in Hybrid XCeed. Thank you all at Sutton Park .. My 3rd Kia and am as happy as ever ! ??
martin sutliff 13th Sep 2022
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I'm really pleased with my new Kia CEED SW from Sutton Park. It's my second purchase from them, I kept my FIAT for 11 years! Andy Docker made the whole process easy, from my initial enquiry, the test drive and advice on model choice. Although it took 18 weeks from order to delivery, Andy kept me informed at every stage and explained in detail the car's operation at hand over. I've no hesitation in recommending Sutton Park to anyone thinking about their next car.
James Davis 13th Sep 2022
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From the first contact to taking delivery of my new Kia Niro EV I have been wholly satisfied. Dealing with James Madeley throughout was a pleasure, I negotiated a good deal and whilst there was a few months lead time for delivery he diligently updated me fortnightly, the weekly as the delivery date drew closer. On taking delivery James explained all the key finance details and then the functionality of the vehicle. Would happily recommend Sutton Park Kia Coventry
Mark Johnson 3rd Sep 2022
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Exemplary service by the Service Dept. Helpful, Supportive, Professional. During a journey from Southampton to Newcastle , a engine management light started to flash at Coventry on my 2016 Sorento. Sutton Park quickly provided a mechanic to investigate. They identified a problem with the turbo control valve . They offered to fix it the next morning and even ran us to a local hotel. When the repair was slowed by a seized bolt, they offered a courtesy car so we could make a family wedding on time. They kept us fully informed and even allowed us to hold onto the car for an extra couple of days so we could fulfil our plans in the North East. Thank you Debbie Hipwell, Stuart Burr and the service team for all the help and support. You showed exemplary customer service to us at a difficult time. Wish you were my local dealer
Clive Oliver 16th Aug 2022
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I’m late doing this but Andy was so helpful, I truly appreciate everything he done in helping me change my motility car, he kept me up to date what was happening with my delivery introduced me to service department ready for when my car would need to go in for service. I would recommend family and friends to use Sutton Park Coventry with confidence that they will have a good experience, thank you again to Andy Docker
Amanda Gurney 8th Aug 2022
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Having dealt with Sutton Park previously and experiencing a great service, I had no hesitation in going back to them again. I dealt with James who was always helpful throughout the whole purchase process. I cannot fault the service from start to finish. The communication was fantastic and I am really pleased with my final purchase. I would not hesitate to recommend Sutton Park to purchase a car from even though it was all done remotely
Brian Mawby 22nd Jul 2022
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The staff at Sutton Park are so helpful with no pressure or hard sell. Marshall and Adam in particular were really supportive. This is my third car from Sutton Park and my family's 5th. I would highly recommend this garage and kia cars. I hope to.remain a customer for many years to come. Louise, Rugby.
Louise Gibbs 21st Jul 2022
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This is now the fifth time we have bought a car from Sutton Park Coventry and the service just keeps on getting better each time. We were looked after by Marshall who is a credit to Sutton Park. No hard sell, just listened to what we required and found the perfect car for us. As a family we will keep going back. Thank you to the whole team who were involved and especially to Marshall, the Kia Sportage is brilliant!!
Lee Gibson 21st Jul 2022
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My 4th year and 3rd car from Sutton park..the team there always deliver the best of service. Tim Angel Wʰᵒ I have been dealing with most often keeps you updated through the process till your car is ready for collection. Prices are tailored to suit . I must say KIA is doing really well for itself
B Shagari 1st Jul 2022
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This is my 3rd Kia car over the past several years and I have to admit I very rarely want to stay with same make of car until now. Kia cars are one of the most reliable and comfortable cars I’ve ever driven. The service from Kia dealership has always been on point and nothing is ever too much trouble from the silliest question to making sure your car is delivered on time
Carole Murray 25th Jun 2022
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Had a really good experience with Sutton Park Kia. I knew what I wanted before I went and they happened to have the right car available. Andy made the whole process simple and he picked up quickly exactly what I wanted and didn't want - not just with the car but all the add ons too. I didn't want any add-ons , so he didn't spend hours trying to sell me something I clearly didn't want. I would definitely use this showroom again.
Pete Uglow 15th Jun 2022
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I have just leased my very first Kia (XCeed) and I'm very happy with it. It's a lovely car and very smooth to drive. The staff at the dealership were really friendly and helpful and James worked out the best deal for me including part exchanging my current car. The turnaround was much quicker than expected with the current global issues surrounding car manufacture too. Recommended.
Gemma McLean 29th May 2022
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If you want to feel you are cared for, looked after and reassured, this is hte place to have your car serviced. The service team of Stuart and Paul, led by Debbie, are the first team that have ever made me feel welcome into a car dealership, and I'm not being a nuisance. Keep it up guys; and thanks for the coffee's too!
George Jones 30th Apr 2022
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I ordered a Kia Picanto from this dealer in November 2021 and picked it up 3 months later. I originally chose this dealer because they offered the best price for the vehicle that I wanted, but it turned out to be a good choice all round. In particular, the service from the sales guy (James Madeley) was first class. He answered my questions and kept me informed every two weeks about the progress of my order. When I went there to pick up the vehicle, it was in pristine condition and everything was correctly topped up.
Steve Gregory 29th Apr 2022
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Though I live 150 miles away from this garage I was interested in purchasing a car that Kia were advertising on their website. I could not have been more pleased with communication from the company and how easy it was to sort out all the details from a distance. I decided to purchase the car and trade in my existing Kia. Everything went smoothly, the 'paperwork' was handled very efficiently with the minimum of fuss or delay and without any problems whatsoever. A very professional organisation.
Dave T 29th Apr 2022
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Very pleased with the service we received when buying our new Kia. We were given a fair price for the vehicle we part exchanged and a very good price for the new car. The contact we had initially online was excellent and this extended to the attention received from James at the Coventry showroom. This was particularly important as we made 2 x 200 mile round trips in the process of making this purchase. Overall we were extremely happy with the experience of buying from Sutton Park Group.
Chris Terry 28th Apr 2022
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This was the 1st time I'd purchased a car from Kia Coventry and drove over 2hrs to view a Mazda 6. Tim Angel dealt with the purchase from start to finish and is very professional, helpful and not at all pushy for a sale. Im more than happy with my purchase and would recommend anyone to purchase a car from this branch.
Jonathan Law 13th Apr 2022
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This is my 5th Kia and my 7th car from Sutton Park. They offer excellent customer service and aftercare. Tim who sold me my latest car a Kia Xceed Gtline was great very efficient and got me a great part exchange deal for my Sportage. As always excellent customer service supplied by Tim and Sutton Park Coventry. This is why I keep going back. I would highly recommend them to anyone looking to get a new car.
Steve Salter 4th Apr 2022
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Great service and outstanding purchase experience from Sutton park motor company. James Madeley was the best person and his care for the purchase was exceptional. Well done James and you deserve an identity in Sutton park. I wouldn’t hesitate to recommend anyone to shop around at Sutton park. Best wishes Jay…
Anju 3rd Apr 2022
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I have recently bought a brand new Kia Picanto X Line from Sutton Park Kia Coventry. My experience from start to finish was absolutely 5-star. My initial contact was with Andrew Docker. from start to finish he kept me updated with all I needed to know regarding my new car I’m very happy with my new car and was lucky I didn’t have to wait long for it, many thanks Andrew Docker for all your help. Highly recommended.
mohammed Khan 2nd Apr 2022
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I dealt with James Madeley at Sutton Park Kia in Coventry, from start to finish I felt listened to and given good, consistent advice, resulting in me purchasing a car. I would highly recommend the brand and indeed James in particular - thank you for your patience and kindness throughout this process. I genuinely hope he got a good commission payment on my transaction!
Lisa Haigh-Jones 8th Mar 2022
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From walking on site one Saturday afternoon in January I was greeted with a very happy and smiley salesman who introduced himself and asked if he could assist which was very pleasing to see and hear, I didn’t get that from another dealer I went to nearby. I felt no pressure from James at anytime and was more than happy to leave me to look around and to see the car I called about, oddly it was James who took the call earlier. From start to finish James did everything I expected when purchasing a new car, great knowledge and nothing was too much trouble when challenging costs etc., anyway I now have the Proceed GT on my drive which is just outstanding and what I wanted, handover was normal and as expected. I would recommend anyone to this site and to James, great all round.
David Williams 3rd Mar 2022
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I have recently bought a Kia Niro Hybrid from Sutton Park Kia Coventry. My experience from start to finish was absolutely 5-star. My initial contact was with Jenny,who was calm and reassuring on the phone and answered all my questions with no fuss. James was excellent with regular updates from ordering of the vehicle to its delivery. He was easily accessible throughout the process. Allen,the driver who delivered the vehicle, was a complete gentleman and very professional. He took time to show me everything. All in all,I have enjoyed doing business with Sutton Park Kia Coventry and highly recommend them.
Nwaizu Azuka 24th Feb 2022
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I purchased a used trade in Mercedes from Sutton Park Kia back in December. After spotting a listing online one Saturday evening I sent an enquiy to view the car the next day if possible. I was suprised to be exchanging emails with Andy from the showroom at around 9pm on a Saturday, but he was kind enough to get a viewing and test drive arranged for Sunday morning. When arriving at the showroom, Andy greeted me and showed me around the car. He answered all my questions and one of his colleagues was able to print out some online data about the car for me. We agreed a price and package and the arranged collection of the car a week later. Collection day happened to be Andy's day off, but he still came in and did a handover with me. 10/10 service. Thank you.
Bhavik Rathod 7th Feb 2022
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I purchased a car from the group (Tamworth site), and had a number of issues with work that was promised to be done at the point of sale, which unfortunately wasn’t. I struggled to get anywhere with this through the Sales team, who effectively refused to acknowledge this and backtracked, despite these issues being listed in the order form as areas they were going to rectify on the car. However, I contacted Kaleem in the Customer Service team at Coventry, who was brilliant from the very first contact. He acknowledged the issues, and went about resolving these as quickly as possible, whilst providing regular updates and contact along the way. He was extremely professional and approachable, and always kept to his promises when providing update calls or news. He liaised with the Service department directly to ensure that all work was completed to a high standard and on time, which made the process very easy. The service department at Tamworth were also very impressive, and completed the work as agreed, whilst also being extremely friendly throughout. My initial experience with the group was poor due to the Sales side of things, but after having Kaleem and the Service Team working to rectify this, my experience has been a positive one in the end. Honestly couldn’t recommend Kaleem highly enough, he’s an asset to the business, and I wanted to ensure that he received the recognition he deserves. Thanks Kaleem!
George Walker 31st Jan 2022
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After service my car had a few repairs needed. Kia provided me with a date straight away to book, good price and quick service..I was updated throughout the repairs as something else needed to be done. The time it took was compatible with my time frame to be able to collect the car. Beth and Stuart always go beyond. Extremely friendly. I'm always happy to have my car serviced at Kia.
Joana Falcão Fernandes 2nd Dec 2021
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First class service from sutton Park as always. The salesman andy docker was polite and courteous and made sure my car was ready on time and presented to me in a very high standard. Sutton Park has always been my favourite dealership and have used them for over 20 years. I cannot recommend them enough.
Keith Bowell 1st Nov 2021
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This was my first experience with Kia and it was a great one, special thanks to James who provided support throughout the entire process, his consistency and professionalism meant I didn't have to pick the phone up, I was in good hands from start to finish. I am extremely happy with my new car and I am safe in the knowledge that I have the ongoing support of James and the team. Thank You!!
Chris Matthews 6th Sep 2021
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Brilliant service from Adam. I never felt under any pressure to buy but felt I was listened to and offered a very good deal that suited my needs. Adam was very patient when helping me complete all the paper work a task that can often feel daunting. It made buying my first ever new car a very good experience. Thankyou Adam
Colette Inman 12th Aug 2021
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Bought a 65 plate Ceed, my second Kia the other being a Rio. Took it home to find LHS wing mirror failed to operate on locking. Took it back for repair and had first class treatment by staff and especially Adam who was extremely helpful in sorting out a replacement car for me. Excellent customer service throughout. Fully recommended.
Yvonne Elliott 8th Jul 2021
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wanted to update my current car, visited my local Kia garage in Coventry. I was greeted by Adam Wall who listened to what I was looking for and checked to see how he could help me. Adam was very friendly and professional, he went out of his way to help me and by the end of the visit I had a car that met my requirements. I would totally recommend Sutton Park Kia and especially Adam who was so helpful
Kay Stevens 19th Jun 2021
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I recently visited Coventry to change my Kia Carens, previously purchased at Sutton Park for a new Kia. Not sure which model to have, Sales Rep Andrew very kindly showed me models to suit my requirements. He was very helpful, friendly and in no way did i feel i was being pushed into a purchase. I collected my new car at the weekend and again Andrew explained all the features. It was a pleasure dealing with the personnel at Coventry, and would certainly return again.
michael bayliss 24th May 2021
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James the sales Executive at Kia Coventry was the only person from 8 dealerships I visited that day who approached me. He wasn't pushy looking for a sale, which was good and never tried to persuade me to get a more expensive car. He was honest and helpful which was why I bought from him. Best person I have bought a car from in 10 years.
Chappers 12 2nd May 2021
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I would just like to thank the staff @ sutton Park Coventry for a excellent service , I dealt with James who was very courteous and helpful , I wasn't sure which model I wanted but nothing was too much trouble for him to show me , I ended up with a kia proceed , and although I've only had it a few days I'm very happy with it . Many thanks again James N. Ashby
Nick Ashby 27th Apr 2021
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This was the first time I had bought a car online, I purchased a 6 month old KIA. Every part of the process was very efficient with great communication. I would definitely recommend Sutton Park Group to anyone especially Jenny & Danielle in Digital Sales. I would rate their service as 10 of 10 in every aspect.
bill lee 2nd Oct 2020
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Myself and my brother brought a car over the weekend and the service that we received was second to none, we were extremely impressed with the high level of customer care we received from Tim Angel, who made the whole buying experience very special and I would highly recommend him to any family or friend Many thanks
Alexander Richards 26th Aug 2020
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James dealt with my purchase of the Niro - plug in hybrid. He was supportive without being pushy, knowledgeable but not showy - a very personable salesperson - not an easy thing to achieve in my view. I was given time to look at a car, drive a car, ask questions that were important to me. I was able to contact him at a different time to ask additional questions. All round, a very positive experience. Very happy with the car too - love being able to do most driving electric and have the back up of petrol for longer journeys without needing to stop and recharge. I found the car quite a different experience, not having driven an automatic before, but it feels second nature now. Good size, good spec. Thanks
S Pollard 20th Jun 2020
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I wanted to take a moment to give feedback about James and the general experience of buying my new Sportage with Kia Coventry. The whole process has been effortless, James has been absolutely lovely, great communication, supportive and helpful to make it such a seamless transaction. I have a highly pressured job and being able to communicate at my convenience with James has been a breath of fresh air. Great service, oh and it is a lovely car! Smooth easy comfy drive. Cant beat a Kia! Very happy!
Erica Pryce 5th Mar 2020
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I bought a nearly new car recently, my first KIA...fantastic service from the staff both in Coventry and Sutton Coldfield branches. My sales point of contact, James Madeley I’m Coventry was great..honest young man and knowledgeable...goes out of his way to ensure you get genuine service...James is a great asset at KIA. Also like to mention their great after sales service . What is comforting is that their culture of good customer service is reflected at both branches. I definitely recommend KIA to anyone looking for value for money, reliability and good customer service both during and after sales!
Nisar Ahmed 14th Feb 2020
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My wife has had her kia xceed for a couple of weeks now and is very pleased with the car, the deal and the young lady whom she dealt with. Mia farrelly was a pleasure to deal with, no pushy salesperson nonsense, nice and relaxed. Never had a kia vehicle before but very impressed with the build quality and the deal on the car was excellent ??? Thanks from Erica.
bob todd 10th Feb 2020
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Started the process using CarWow. After selecting car and confirming all details Tim contacted me and got the ball rolling. Within a month the car was delivered to site ready to pick up. Tim kept in contact throughout the whole process. I felt that i messed him about due to home circumstances at the time but Tim was understanding and dealt with it exceptionally. On site was a quick exchange. Would definitely recommend.
Warwick Drew 27th Jan 2020
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Bought our new Niro a few months ago, and it was a positive experience from the start. James proactively reached out to let me know, when the new model was available. And we found James informative, friendly, professional and patient in responding to all our queries on the car or the loan. Thank you!
Kaizad Ghadialy 17th Dec 2019
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Sales Exec, Tim Angel was excellent. I previously had a Kia Sportage which is a great car, but with advancing years found it a little too big. I was originally thinking of exchanging it for the new Xceed and after a test drive was very keen on it, but my wife who has arthritis found it difficult to get in and out of. We were about to walk away from the showroom when Tim suggested we look at an ex-demo Niro 3 which was parked outside. This immediately fitted the bill and after test drives and several 'discussions' we bought a new one! Now with 400 miles on the clock, so far so good. Moving from a 2 litre low-revving diesel to a 1.6 high-revving petrol/electric takes some adjustment but I've found it an easy car to drive, and very comfortable. I'm getting used to moving ghost-like in and out of car parks on electric -only (in the process nearly running over pedestrians who can't hear us coming) and I particularly like the all-round sensors.
Dick Hansell 15th Dec 2019
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I bought my car from Will Thompson about 3 months ago now and would never look back, I bought a stonic and it's a dream to drive, but enough about the car the sale process from Will was excellent, I felt I was always informed and any question I asked how ever silly it may have sounded was answered, would recommend anyone visit Sutton park, that's where I will be going to get my next car.
Lee Pickering 10th Dec 2019
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I high recommend going here for your new or used car! I dealt with Will Thompson when getting my car and I have to say that he was absolutely amazing. He replied to my intial email query within a couple of days and invited me in for a chat to talk about what I was looking for. As this was my first time getting a car from a dealership I had no idea what to expect but Will was fantastic the whole way through, including the follow up contact. He answered every question I had and explained everything to me every step of the way. He worked within my budget and nothing was too much trouble, even when we had to change some things (the car I looked at initially sold). He found a replacement with the same spec and within budget for me to look at, needless to say that I fell in love with the car and am now the happy owner of a gorgeous Kia Rio 2! If Will's level of service is anything to go by then you'll definitely be in good hands here. I myself will be returning in future and advising my friends and family to do the same! On an unlerated note, Will also makes a fantastic cuppa ?
Jai Domigan 8th Dec 2019
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James Madeley Was just fabulous. He really helped my mum pick out a Motor mobility car and she is over the moon. I’m her daughter and her carer and I just love the Kia Sportage. Throughout the whole process James kept me informed via telephone calls with updates and he handled the paperwork with ease. James your a credit to the Kia garage and I hope your recognised for your work. Many thanks The Farrell’s
Sexy Lips 7th Dec 2019
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We have used Sutton Park Kia Coventry for our car purchases over the last few years, starting with a Kia Cee'd, then a Stonic & also very recently a Fiat 500 as our little runaround. We have always had excellent service from all the staff, but most notably Will Thompson who has been our sales executive for the Stonic & the little Fiat. He is extremely knowledgeable about the cars he's selling but is never pushy, giving us plenty of time to think things through before making that final decision. When the time comes to swap the Stonic for a newer model then Will is the salesman we will go to as we know we will get the best car & the best deal for our budget. We would thoroughly recommend using Sutton Park Coventry for your Kia or Fiat's...and make sure you ask for Will Thompson.
STUART KEEN 7th Dec 2019
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Following an initial problem when buying my car it was resolved to my total satisfaction. Will Thompson looked after me most efficiently and ensured I got the right car to suit my needs. I love my Kia Sportage and would recommend Sutton Park Coventry without reservation. The support from Will was five star.
Susan Berti 7th Dec 2019
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Recently purchased a Kia Sportage and had a fantastic service from James Madeley. He was friendly, honest, helpful and professional throughout. It felt a very personalised service, he ensured we had the best deal and we were kept up to date at all times. James looked after us from the minute we walked through the door until I drove away in my new car! He’s a credit to Sutton Park Coventry. I’m absolutely loving my new Sportage! Thank you.
Hayley Haughton 4th Nov 2019
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Great service quick and easy tim angel was great the site is very clean and professional with vehicles kept immaculately within the showroom and on the forecourt, making viewing prospective cars easy and hassle-free. As such, I had an excellent experience with this dealership and would recommend it for those in and around the area.
Raymond Tallett 1st Nov 2019
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Booked in for service, mot and recall and booked courtesy vehicle which was a free option, turned up no courtesy car, no explanation or alternative offered, no money on me to get home, no credit to call anyone and no assistance or help from the staff. Got to wait around for 3:30 hours now. Thanks.... not
Shane Brown DJ 3rd Jun 2019
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Very recently bought a used car from here and very pleased with the service. My experience was very clean, hiccup-free with no hard-sell. Many thanks to Shaun who guided me through weighing up my prospective car choices through to completing purchase and taking away the vehicle. He's relaxed, friendly and informative, so highly recommended. The site is very clean and professional with vehicles kept immaculately within the showroom and on the forecourt, making viewing prospective cars easy and hassle-free. As such, I had an excellent experience with this dealership and would recommend it for those in and around the area.
Tom Kinch 9th Oct 2018
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Just visited, enquiring about an Abarth 124 Spider on a PCH deal. Was greeted by the lovely Danielle, who not only provided me with a lovely cup of coffee, but provided me with a fantastic quote for the car! All of the staff were very friendly and efficient and I hope to be able to go for the extremely tempting deal. Kevin Elson.
Kevin Elson 8th Oct 2018
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Darshan Rajput, my sales executive, offered excellent service. He was professional, knowledgeable, positive about the product and appropriately friendly. He did not rush me, answered my questions and organised the paperwork so that the sale went through smoothly. I would not hesitate to recommend him to other potential. Buyers.
jo davey 25th Sep 2018
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First visit to Sutton Park dealership.we do not like hard sell,but the sales executive that dealt with us, Shaun Nevard was brilliant,very professional with a very nice friendly personality! He treated us extremely well! A real credit to your business! Thanks again! By the way we did purchase a Kia Sportage 4 and are thrilled with it!
Kevin Currell 22nd Sep 2018
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Dee has spent the last 2 months trying to find me the right car. He offered me lots of choices but ultimately knew my requirements which were quite specific. Although he could have chosen to give up, he kept persevering and found me a the car that I wanted in the colour that I wanted. All round great service, great communication throughout the whole process. Thanks Dee
Katie Goodyear 13th Sep 2018
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my daughter bought a used car from kia holbrooks ,the salesman was tim angel,all i can say is top marks tim,even when she had a problem outside the warrenty he went the full mile to get it rectified,not many salesmen want to know you after the sale,well done tim some dealerships could learn alot from you thanks kev hill.
kev hill 9th Feb 2018
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Not very good at van gearbox's that hit the chassis and knocks holes in them..and charge you for recovery and a new box for a fault that existed from new and done nothing to recompensed others that had the same fault..i found the problem after nearly loseing my job because i maintained a hire fleet of renalt vans....Renault never paid me for solveing a expensive hole in a gearbox!.?
Kenneth Gardner 7th May 2015
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About Coventry Kia
Sutton Park Group in Coventry is proud to be a main Kia dealer. Located on Holbrook Lane, we cover the Coventry area for all new and used Kia car sales as well as being an approved Kia servicing centre, for all Service, MOT and warranty repair work.
As a Kia dealer we can offer you the full range of new Kia cars; Picanto, Rio, Venga, Stonic, Soul, Cee’d, Optima, Niro, Sportage, Carens and Sorento all of which come with Kia’s 7 year warranty. As well as a large range of approved used Kia cars.
Sutton Park Kia are proud of our reputation as one of the few premier Kia dealers in the UK. Our reputation has been achieved through the high level of customer service we provide when selling our customers new Kia cars, giving you peace of mind.
We can provide a range of finance options available to suit your budget and needs and our prices guarantee's that you are getting the best deal when you buy a new car from us here at Sutton Park Kia.
Visit our approved dealers today and you could save money on a brand New Kia car.
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