I really couldn't be more pleased from seeing the car online to doing the final deal I'm well impressed I expected the business to be as big and professional as it is the salesman Andy Docket just couldn't be more helpful and it was a pleasure doing business with himDennis Gough
Dennis, thank you so much for your positive feedback, we are so glad we exceeded expectations and that Andy and the team looked after you at Sutton Park Kia Coventry. If we can help any further please get in touch!
I would like to thankJamie [sales] for a easy changeover of my car and constant phone calls to keep me up to date for collection also thank the team online and office for their help WELL DONEJOHN YATES
Hello John, we appreciate you taking the time to leave us this positive feedback. We are glad Jamie and team looked after you, from the team we thank you for your custom and kind review.
I am very happy with our new Kia e-Niro. I was also very happy with the courteous and helpful service provided by Will Thompson of Sutton Park Coventry, and the after sales communication.Lorraine Wood
Hi Lorraine, thank you for taking the time to leave a review for us at Sutton Park Kia Coventry. We're happy that Will and the team could meet your expectations! Feel free to reach out to us if you need anything. Have a wonderful day.
From the start of the process to picking up my car was less than a week. Jamie was very helpful, always responding to me very quickly with any answers I needed before signing the paperwork. Would highly recommend the dealership and also Jamie!Laura Hudson
Hi Laura, thank you for taking the time to leave a review for us at Sutton Park Kia. We're happy Jamie and the team could meet your expectations! Feel free to reach out to us if you need anything. Have a wonderful day.
Professional and helpfullMark Roberts
Mark, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Sutton Park Kia.
Great price,friendly staff, well done KiaSteven Hughes
Steven, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Sutton Park Kia. We hope you have a great day!
Not used to buying a car virtually but the whole experience was very satisfactory. Good communication from the dealers. Bought a used Kia Picanto 3 and it is immaculate. The driver delivered on time and went through everything on the car. All necessary paperwork has been emailed to me by the sales executive Marshall Tomlin and my tax was taken care of too. All in all a positive experience and I have no hesitation in recommending this dealer.Barbara Newnes
Barbara, thanks for your praise and kind comments about our team, we are thrilled we exceeded your expectations! Please let us know if there is anything else we can do for you; we are more than happy to help!
A 5star experience. Found what I wanted online, a call to Mark Byers and Marshall Tomlin and within 72 hours I was a proud owner of a Kia Rio. Friendly and informative, no pushiness. Will recommend to friends and family. Gutted I couldn’t shake hands to seal the deal the old fashioned way.Steve Waterhouse
Hi Steve Waterhouse, thank you for taking the time to leave a review for us at Sutton Park Kia. We're happy we could meet your expectations! Feel free to reach out to us if you need anything. Have a wonderful day.
Thank you James Bend for your feedback and for taking the time to let us know how we did. We hope you have a great day!
Thank you James, we are glad to have provided a 5 star experience. Have a great day!
Very helpful and very good service.Harry S
Thank you for your honest feedback Harry, we are glad we exceeded your expectations!
Very Proffesionalprzemek sobotka
thank your Przemek, we are thrill to hear we exceeded your expectations! Have a great day!
Thanks too Marshall, for smooth and easy part exchange, Well pleased with the Sorrento GT Line s, Thanks Garry & Jen.Garry Taylor
Thank you Garry, we are thrilled your experience with us was positive! Thank you for your custom and your excellent 5 star review!
Brought new car in January, Marshall was really helpful, especially with all covid restrictions. Great service. new car is great. thank youChris Roe
Hi Chris, thank you so much for your positive comments about Sutton Park Kia Sutton Coldfield! We will be sure to pass your thanks on to Marshall. All the best!
Marshall did fantastic job finding the right car for me to be able to pull my horse trailer. Thank you for the excellent serviceLeanne Burton
Hi Leanne, thank you so much for your positive comments about Sutton Park Kia Sutton Coldfield! We hope you enjoy your new car and please let us know if we can help any further!
Thank you for your 3 star review. We are sorry we didn't manage 5 starts Carmel, if you would like to discuss any feedback with us, please get in touch.
Great experience buying my new car from here. Excellent, efficient and hassle free customer service initially by Danielle via email and then Marshall in terms of processing the sale/finance swiftly (all this despite ongoing restrictions due to Covid19Would thoroughly recommend to anybody looking to purchase a new car in the future.Ross Murray
Ross, we are glad we could help! We appreciate your positive review about your recent experience with Marshall! We hope you have a great day!
I purchased a vehicle through Sutton Park Group Feb 2021, during a national lockdown. I was unable to view the vehicle as I lived two hours away. Dani the initial sales rep was brilliant, she returned my calls and email almost instantly and described the vehicle just as it was. When I was ready to confirm my purchase I was passed to Marshall to finalise the details, the ensured the vehicle was fully checked over, repaired any mechanical work that was required and I was able to collect the vehicle at a convenient time and date. As soon as I arrived to collect my vehicle, I was most welcomed, the sale was extremely quick and I was in my new car in no time. I am really happy with all the help and advice I was given throughout. The car is better than expectedRachel Dale
We appreciate your positive review about your recent experience with us Rachel! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Excellent service from Marshall very helpful and professional regarding the purchase of my sportageGary Tomlin
Hi Gary, thank you so much for your positive comments about Sutton Park Kia Sutton Coldfield! Thanks again for taking the time to leave us this information about your recent visit. Take care!
Marshall thank you for your courtesy and professionalism in helping me to complete the purchase of a new car from your dealership. We achieved the hat-trick of 3 cars for family members in 3 months well done, no faff! Best regards, TerryTerry Dockery
Hi Terry, thank you so much for your positive comments about Sutton Park Kia Sutton Coldfield! Thanks again for taking the time to leave us this information about your recent visit. Take care!
Thank you for your 5 star review Jacqui
Thank you for your 5 star review
I just wanted to share my experience that I have recently received with one of the most professional organisations I have ever worked with. This started with looking for a different car for my son in November during lockdown, too which I initially contacted the Digital Sales Team and spoke to Danielle Judd about the vehicle on the CarGurus website. I must have asked 20 questions by email and phone, too which nothing was too much trouble, and after being convinced that this vehicle would be worth viewing after the lockdown finished on the 2nd December, I proceeded to pay the £99 holding deposit. (Which was refundable if I did not purchase the vehicleDanielle also arranged an appointment for me to meet with Marshall Tomlin in the Sales Team at the Kia Dealership in Sutton Coldfield, too which when I arrived, I was initially greeted by Gemma at the Service Reception, who made me very welcome at their very professional premises and proceeded to introduce me to Marshall. After a short introduction and some very relevant questions about what I was looking for in a vehicle, he explained how they had purchased the vehicle in a previous part exchange, and proceeded to give me the keys to take a look around the vehicle on my own without any pressure of having a Sales Person looking over my shoulder. This trust was so important to me and immediately made me feel that this was the type of company that I wanted to do business with, even if this vehicle I had come to view was not the one we were looking for. However, I was glad to say the vehicle looked perfect for my son's needs, and after a short time, I asked if I could test drive the vehicle, too which I was satisfied that with some minor bodywork repairs, a service, with also 12 months MOT on the vehicle it would be perfect. We therefore agreed a date the following Saturday to collect the vehicle and to trade my sons existing car as part of the arrangement. Throughout the following week, my decision to purchase the vehicle was complimented by Marshall keeping me updated with the progress of the vehicle, and that the following Saturday was on track to have all of the above completed so we could collect the vehicle on the date we had planned. The whole handover process that then followed was straightforward with the changeover of the cars, the relevant paperwork that needed to be completed for both vehicles was a totally seem less process throughout! Marshall also ensured that he clearly explained the extended Warranty options we could choose, the GAP Insurance option, and that we were totally satisfied with the vehicle before transferring any funds. This obviously made it a very easy decision to go ahead and complete the purchase the vehicle! As you would expect, the car is perfect, and we are delighted with it! I have since complimented Marshall's line manager, Wayne Budge for this whole experience. The professionalism shown by this Dealership is second to none, with a particular emphasis on their outstanding Customer Service skills, making me feel totally satisfied that I have purchased a quality second hand vehicle through a totally professional Team of People. I will certainly be recommending you all to Friends, Colleagues and Family to not only purchase their vehicles from your Dealership, but have their vehicles serviced here too, as from my experience this is the very best I have ever experienced. As a Customer, all you want to feel is that you are dealing with professionals, that you are treated as a valued Client, and that you have made a great decision in entrusting your hard earned cash in to a worthwhile purchase. In my case, I also want to write a review and tell everyone of my experience because you have all deserved itWayne, Marshall, Danielle and Gemma, give yourselves a huge pat on the back. You have certainly impressed me and exceeded my expectations with all of the above. I would like to take this opportunity to wish you all a very Happy and Prosperous 2021. You have certainly deserved it! Keep up the great work! Regards Clive WilkinsClive Wilkins
Wow Clive what a wonderful 5 star review - thank you so much! I will be sure to pass your feedback on to Marshall and the Management team and we are so pleased you had such a wonderful experience. If we can help you any further please let us know and we look forward to welcoming you back in the future.
No customer service at all...philip Pip
Good place to buyPaul Maddox
Thanks Paul, we appreciate your feedback and custom.
Thanks for the 5 star review Dawn!
Parking is an issueLISA Dyet
Thank you for your honest review Lisa and we are sorry parking was an issue for you on your recent visit. Hopefully we will get 5 stars next time!
Thank you for the 5 star review Paul!
Great Dental surgery and fantastic staff. Showed a great response to my troubles aching toothCarl Richards
Thank you for your 4 star review Geoff.
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