A smooth easy way to lease a new car - very impressed
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Stourbridge Renault
- Sales: 01384 396655
- Service: 01384 396655
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- Monday: 09:00 - 18:00
- Tuesday: 09:00 - 18:00
- Wednesday: 09:00 - 18:00
- Thursday: 09:00 - 18:00
- Friday: 09:00 - 18:00
- Saturday: 09:00 - 17:30
- Sunday: Closed
- Good Friday: 09:00 - 18:00
- Easter Sunday: Closed
- Easter Monday: Closed
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- Monday: 08:00 - 17:30
- Tuesday: 08:00 - 17:30
- Wednesday: 08:00 - 17:30
- Thursday: 08:00 - 17:30
- Friday: 08:00 - 17:30
- Saturday: 08:30 - 12:30
- Sunday: Closed
- Good Friday: 08:00 - 17:30
- Easter Sunday: Closed
- Easter Monday: Closed
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- Monday: 08:00 - 17:30
- Tuesday: 08:00 - 17:30
- Wednesday: 08:00 - 17:30
- Thursday: 08:00 - 17:30
- Friday: 08:00 - 17:30
- Saturday: 08:30 - 12:30
- Sunday: Closed
- Good Friday: Closed
- Easter Sunday: Closed
- Easter Monday: Closed
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Very welcoming and understanding staff on front counter, in fact all the staff that I met were the same. Big thanks for sorting out the problem on my Clio which was a big problem as all the driver aids were off. So a many thanks to the technician who worked on my car. And a special thanks to the person who came and picked me up from home himself when they initially didn't have a driver available to do it.
Mike Street 7th Mar 2024 -
Really helpful staff with a friendly service, they managed to repair my renault megane which had an electrical/boot fault. I will be going back in the future because they had more knowledge on renaults, and put themselves out to help me compared to other car garages. A huge thank you to the team for their help with getting my car back on the road! (one happy customer) :)
Heather Williams 9th Feb 2024 -
We bought a used Dacia Sandero Stepway for my wife it’s absolutely beautiful. Neb the salesman was really nice to deal with and went through everything in great detail. This is the second car I’ve bought from Sutton Park in the last 12 months. Naweed and his whole team are excellent I would definitely recommend them.
Steve Meredith 7th Feb 2024 -
Overall a great experience. Ollie was extremely helpful and kind from start to finish. He kept me updated throughout and gave me all the information I needed to make a choice but without any pressure. The whole team at Renault Stourbridge are all lovely. Always asking if I wanted a drink. Ollie went through in depth how to use the car so I was comfortable before driving home. A great asset to the team. Thankyou!
Helen Ingenthron 25th Jan 2024 -
I was extremely pleased with the whole process of obtaining a Renault Captur, mobility car: From ordering to the final reveal presentation of my new car, Neb the mobility representative at Sutton Motors Stourbridge handled the whole procedure with help, proficiency and kindness. I could not have received better treatment.
Kay Carla Barrett 22nd Jan 2024 -
I had to buy a car in a hurry as my little Fiat had been written off by an army truck - I had 4 weeks of free hire car, and no idea, as it had been 10 years since I bought the Fiat 500. I had driven a Renault Clio years before, and searched online for various deals in hybrid cars - Honda Jazz, Yaris and Renault all coming up well; the Renault deals proved the most beneficial, and Stourbridge Renault was amazing. They were helpfully, efficient, friendly - Neb took me through all the stages of ordering, finance and then follow up on delivery - plus they got me a car so quickly that I didn’t have to spend a day extra on my car hire - really quick. The poor driver delivered my new car in a constant downpour, but he was cheerful and guided me through any little unfamiliar details of a hybrid. Plus, Neb was never ‘pushy’, always easy to contact, and very willing to answer my totally untechnical questions! I did feel secure buying a car through this firm.
Sue Edney 16th Jan 2024 -
Amazing Customer Service. The team restored my faith in humanity on Friday. My young daughter had bumped her head in the morning and by the time I dropped my car for a service I decided I needed to get her checked out at the hospital. I hadn't booked a courtesy car, but Lee on the desk very kindly arranged someone to take me and my daughter to the hospital and offered to pick us up when my car was ready as well. A very kind member of the team took us to the hospital. I could not believe such kindness. Above and beyond. As if that's not enough, when I returned to pick up, Lee had got a signed copy of one of Mark Byers books for my daughter. Honestly, overwhelmed.
Aimee White 14th Jan 2024 -
Recently bought a used car from Sutton Park Stourbridge. All the guys I spoke to in the showroom were friendly and made me feel at ease. Collecting the car was a joy with the fuss that was made of me. And the car was serviced, mot'd, clean, polished and is very lovely. I am very happy and would definitely recommend Naweed and all the guys at the showroom.
Karen Baldwin 13th Dec 2023 -
Excellent, professional and courteous service provided by the dealership throughout the process. Dealt with the unprecedented delays associated with the delivery of my new car, extremely diligently, and this led to the successful and thoroughly pleasant handover of my car in the shortest time possible. Would highly recommend to others.
Jon Bonar-Philpotts 7th Dec 2023 -
Just upgraded my motability vehicle, having gone from a Kia to a Renault. The whole experience has been very good and easy. Neb was my salesman and he was the perfect salesman, nothing was too much trouble for him. He made sure I knew everything I needed to before I left the garage and told me that if I needed any help once I'd left to pop back in, call or email him. Neb was kind, polite and a lovely person. The garage even covered up my car for a special reveal, which was lovely. I couldn't have asked for anything more from them. Lovely showroom with lovely staff. Would highly recommend using them if you're looking to get a Renault. Once again, thank you Neb!
Megan Halpin 2nd Dec 2023 -
Had a great experience with Sutton Park Stourbridge Renault and would thoroughly recommend. Car delivered on time , Nad ( who was great ) kept me well informed and made my collection special. When I arrived for collection Nad spent a considerable amount of time running through all the features of the car with me and I left happy with everything I’d been shown. Sutton Park Renault was an 100 mile drive for me and not my nearest Renault dealership but would definitely be my first port of call next time. Thank you .
Martin B 23rd Nov 2023 -
Service undertaken as normal. What went wrong? The car was cleaned and washed by one of the employees. The main display of my Renault got a deep scratch during the cleaning process, maybe the cloth used to wipe the dashboard had debris in it or it was used previously to clean the body of my car. I am not happy with this aspect, I really care about the condition of my car. Now it's scratched and I always think about that scratch.
alexandru gheorghe 18th Nov 2023 -
We are generally satisfied with our car,but several aspects of our experience following the agreement to purchase could have been better: Had to ask for car mats and petrol(these had been previously agreed) Service booklet had not been stamped Thank you to Oliver for promptly rectifying these issues
Wendy Lewis 15th Nov 2023 -
I had a really good experience. Communication was really good; being kept informed about the progress of my car and when replacement parts were required. I was picked up from my home by the person I had been dealing with and that is a really nice touch. The one thing that could be improved is that my service history was not stamped and I need to go back to the site to get this done.
Ross Giles 14th Nov 2023 -
Had the pleasure of purchasing my new vehicle with Neb this weekend! What a wonderful service; I was accompanied by my son with special needs and Neb was more than accommodating, so friendly, and so very helpful. Neb very efficiently ran me through all of the technicalities of the car before take-off, and had no problem answering all of my questions. What a lovely experience, thank you Neb!
Wendy Wilde 12th Nov 2023 -
Dropped my car in early morning & had it back by early afternoon with the issue sorted. Lovely staff, really efficient and great communication. Will especially was great at the front desk & really talked us though what the issue was, how they fixed it & what to do if it happens again. Really pleased all round!! Thankyou :))
holly simmons 3rd Oct 2023 -
First time for us dealing with Neb from Sutton garage. Such a helpful, friendly guy who was kindness itself from first looking to driving away with our beautiful new Renault Mégane e tech iconic. Couldn't do enough for us. The only negative is we've called the garage a few times with messages left to call back and never any response back. Doesn't take away from the great experience though!
Sue Garden 3rd Oct 2023 -
Excellent experience! Naweed is professional and friendly. He is informative and made sure he met our needs. We sailed through the whole part exchange and purchase process. When we collected the Captur he made the purchase a special event. Naweed explained the many and complex functions of this wonderful care and made sure we were happy before we left the forecourt. Extremely happy, thank you.
Lynn Drew 1st Oct 2023 -
Bought my new Clio from Ollie yesterday and the whole experience couldn't have been easier! After getting nothing but grief at other car showrooms with the typical car salesman arrogance, walking into Sutton Park Stourbridge Renault and dealing with Ollie was a breeze compared. Great communication and very helpful. Got me exactly what I wanted and in a very short time frame. He made sure to walk me through the car and all the features and even made sure I was comfortable with a test drive before I left with my new vehicle. I've never had that service before and with so much tech in the car it was much appreciated. Couldn't have asked for more!
Gary Dorsett 1st Oct 2023 -
Wow Wow Wow from the very first phone call I spoke to Mark what an amazing helpful guy nothing was too much trouble he phoned me back when he said he would an in this day an age that is just amazing in its self, he answered every question an if he didn't know he found out for me an arranged for us to go in the next day which is where we then met Neb another completely amazing man with amazing customer service nothing was too much trouble an he explained everything, He really did go the extra mile for us (an makes a nice coffee too ?) from meeting Neb to picking up our car was 5 days he made the process super simple an stress free an we can't thank him enough, Sutton park you have an amazing employee right there, Thank you very much Neb from Sara and Terry ?
Sara Moore 21st Sep 2023 -
Oliver was a very friendly and informative sales person. He made the purchase of my new Renault a stress free and pleasant experience. He was very informative from beginning to end and went into depth to explain all about the functions of my new car. He put me at ease throughout. He kept me up to date from beginning of purchase regarding the progress of my cars manufacture. He was always on the end of the phone for information even after I received delivery of my car. Very happy customer.
Betsy- Barb L 18th Sep 2023 -
My car had been having issues for 8 weeks. I'd taken it to various (not Renault specific) garages but they couldn't pinpoint the issue, so as a last resort I contacted Stourbridge Renault. The faults were diagnosed on day 1 and my options were discussed. I received a phone call day 2 to say my car was fixed. Lee went out of his way to get my car to and from the garage, and the rest of the team were absolutely brilliant too. Thank you so, so much to you all. Fabulous garage, thoroughly recommend them.
Justine Carolan 13th Sep 2023 -
Excellent service from Naweed & the team at Sutton Park Stourbridge who made the whole process simple, fast & efficient ... in fact I think Naweed was more excited than me and went the extra yard to make collecting my new car an enjoyable event. Very pleased with the car, very pleased with the service and very highly recommended.
Bryan Lynch 12th Sep 2023 -
I bought my car from Sutton Park Stourbridge as I found the car I wanted at a competitive price after inputting on Carwow. It was definitely worth the journey as along with a great price the salesperson dealt with, Naweed was super helpful and knowledgeable. As I didn't live locally, Naweed kept me updated with the process through phone calls and e mails.
Emma Nercessian 11th Sep 2023 -
Such a great experience. Neb was the best car salesman since I've been with the scheme. Nothing was too trouble even when I turned up with my 2c14yr old grandchildren and their friend. The megan is amazing I've never liked automatic cars but this has changed my mind completely. My first electric car too. The car has so many features it's so comfortable to drive too.. Once again thanks neb
Karen Clifford 11th Sep 2023 -
Sought offers through Carwow. Local dealership, Sutton Park Stourbridge, quoted lowest price. Oliver Dalloway went through transaction, and we ordered a Renault Captur Hybrid. Vehicle fully explained on handover, phone paired etc. Fifty pounds of fuel and car mats included. Fuss free transaction, and very pleased with car choice.
David Lindley 11th Sep 2023 -
A very easy way to buy a new car. The whole process was done with Neb Ravic following my offer from Carwow. The price, spec and colour were agreed and a month later the new car was ready for collection. Everything went smoothly, the dealer was helpful and answered my questions promptly and clearly. I would highly recommend Sutton Park Stourbridge if you are looking for a new Renault at a good price. I am very happy with the new Captur. Top marks to Neb and the team.
Hilary Bills 9th Sep 2023 -
I had a great experience with Stourbridge Renault. Mr Hussain was a pleasure to deal with and he was helpful across the entire buying process. He made sure the car was ready for when I picked it up and he sorted all the documentation on the pick up day in order to drive it away. Overall, great experience and I would recommend.
Ant Williams (Englishman) 8th Sep 2023 -
Excellent service from start to finish. Staff were friendly and helpful from when I first arrived. Neb was particularly excellent, friendly, helpful and thorough. He took me through the process from viewing the car in the showroom, then to my test drive and right through to picking up my new Arkana on Sept 1st. Truly wonderful service and I could not be happier with my decision to choose this dealer.
Steph S 4th Sep 2023 -
I had a fantastic experience with Renault Stourbridge. From start to finish Neb was great - he told me all I needed to know about the car etc without trying to push a sale (unlike another dealership I went to not far away). He kept me updated about my cars progress regularly and made a lovely fuss when I went to collect it. I had a query about 3 weeks after picking up my car and Neb was still helpful and got everything sorted for me (this is refreshing as I know some places aren’t forthcoming with help once you’ve got the car). I will definitely be back here for another car in the future. For those wondering, I purchased a Captur special edition and it’s an amazing car!
Lucy Clare-Banayos (Sunshine0511) 2nd Sep 2023 -
This is an absolutely fantastic place to get your car from. I got a beautiful, Valencia Orange Clio which I am so thrilled with but the customer service was even better. Naweed provided tailored, personalised and outstanding customer service and I cannot rate him more! He was helpful, polite, funny, caring and ensured that I got the best deal possible with everything that I asked for. The transition from my previous car to my current one was seamless and quick and I didn’t have to do anything as Naweed did everything for me. He is a fabulous salesman and I received 100% customer satisfaction. He made the experience as positive as possible and it was a pleasure to do business with him. I would highly recommend that if you want to change your car, you go here and ask for him. A true gentlemen who certainly know his stuff! ? Thank you yet again. Liz x
vhals 28th Aug 2023 -
As a rule I don’t normally write reviews but after the service we received on this occasion I have made an exception. Nadeem Hussain at Sutton Park Renault made the experience of buying our latest car the best experience we have ever received in 40 years of motoring. He was extremely helpful and accommodating and nothing was too much trouble and we will certainly have no hesitation in recommending Sutton Park Renault if you are looking for your next car.
Debbie Cannon 13th Aug 2023 -
From the moment I walked in the store until the day the car was ready Naweed Hussain was exceptional, he made us feel comfortable answered all our questions, Kept me in the loop about when the car would be ready, the day I went to get my car was brilliant. He just made it such a special day. He went through all the technical parts of the car, he was very patient as I’m no good with technology. All the staff at Sutton park are extremely friendly, they don’t push you they just assist, I found this brilliant. Thank you so much Naweed for making me feel so special. The best car salesman I ever met 1000/100
Michelle Turner 8th Aug 2023 -
I had an excellent experience and was given star treatment. This was the purchase of our first family car and Naweed made it such a special day, I'll never forget it. He really pulled out all the stops! Thank you so much! I'm extremely happy with my car and deal. I would definitely recommend Sutton Park. Undeniably fantastic service.
Lydia Cooper 2nd Aug 2023 -
Always received good customer care from Stourbridge and this time was no different from ordering car to collection and handover was good. (A few issues negotiating price and part ex but sorted in the end). Oliver Dalloway was brilliant from the start and handover yesterday was great, checked everything was working and connected, checked we were happy with a little drive. Happy customer. Thank you Steve and Teresa Bentham
Teresa Bentham 2nd Aug 2023 -
Absolutely fantastic service from Naveen, He made the whole experiance wonderful from start to finish, finding me the best car to suit my needs, sorting my Tax, licence redemption, part ex my old car, dealing with my kids and making my mother hot chocolates. Collecting my new car , the unveiling and talking through controls, making me feel at ease as well as special. Can't thank him enough, a truly exceptional salesman and Gentleman.
Natalie Davis 1st Aug 2023 -
Sutton Park Stourbridge. What a great company to deal with. No problem is insurmountable for them. I have recently purchased a Dacia Duster from them and nothing was too much trouble. The salesman, Ollie, travelled to their Burton Branch himself to pick up the car so I could have a test drive. A test drive that obviously went well, because I purchased the car. I was given a very fair price for my car in part exchange. Unfortunately, my car developed a mechanical fault, on the day of the exchange would you believe? I feared the worst, but Sutton Park Stourbridge were determined to make the deal happen. A suitable compromise was effected on the day and I was still able to drive my new car home. What a great company and what great personnel. Friendly, efficient and willing to go all out for their customers. I highly recommend this company next time you're looking to buy a new car.
Neil Halford 9th Jul 2023 -
Excellent service once again! Relaxed with no pressure to purchase! Fabulous price for Renault Clio! Outstanding unbeatable deal that was worth the extra drive! Purchase and pick up was smooth! Naweed was friendly yet professional and explained everything I needed to know and set up all extras for me.
John Gurney 8th Jul 2023 -
Naweed was faultless from start to finish. He has excellent knowledge and we never felt pressured at any point. The Clio I purchased was for my new career as a driving instructor and Naweed went the extra mile, new MOT, service, extra cover and fuel in the tank to ensure the investment we made was the right one. Thank you so much.
Paul Birch 1st Jul 2023 -
I am so happy with my new renault clio e - tech engineered hybrid, excellent service from start to finish from Naweed, including all the extras he got for me. Hope to see him in a few years time for me & my son for another two brilliant deals. I have already recommended Naweed to my family & friends for having a great service from him.
Louise M 29th Jun 2023 -
From the time I walked in to the time I drove off with my lovely new car, Neb was superb, he kept me updated throughout the whole process, he made the experience exciting and even did a “reveal” on the pick up day!! He went through everything with me with detail and patience. Such a credit to the company thank you Neb!!
Julie Cole 20th Jun 2023 -
Excellent service from naweed getting me a new renault clio e-tech engineered hybrid, very happy with the car and all the extras he included for me, I’m definitely coming back in a few years time when it’s time for a change, he made the whole experience very special and one to remember and I couldn’t thank him enough, everything was simple and easy, he went through all the features of the car with me, went above and beyond on everything, he’s a top bloke, very polite and professional, couldn’t recommend him enough
matt m 15th Jun 2023 -
Popped into the showroom to enquire about the Renault Captur. We were given the upmost professional assistance from Neb who was obviously a well respected member of the team. He was friendly and knowledgeable and able to help us every step of the way over a couple of visits , from walking in and enquiring to driving out in a brand new car. We absolutely love the car and would recommend the showroom and staff ( especially Neb) for their invaluable help .
Kevin Lloyd 13th Jun 2023 -
Great experience ordering a car with neb and his colleagues at Renault Stourbridge, dealt with me extremely well and my needs for a mobility car. Between my two visits (ordering and collection) can't have taken over an hour and that was perfect for me. In three years time I wouldn't hesitate to order another car from here when my current lease is up.
Ryan “HyperMegaMuffin” Moffittt 19th Apr 2023 -
My experience of purchasing my electric Renault Megane E-Tech from Renault in Stourbridge, was a pleasant surprise. Dealing with Oliver Dalloway who was knowledgeable about the car and very helpful in communicating my options, sharing reviews and timeline for delivery. I picked up the car on 31st March and it exceeds my expectations. Stunning car.
Peter Dunn 1st Apr 2023 -
Popped into this dealership today to have a look at a couple of different Renault models. We were spoken to immediately and were asked to wait in the customer waiting area as the salesman was tied up with a customer. We did have to wait for about 10 minutes and had wondered outside at one point but we then saw the salesman return into the showroom. We managed to then speak with Neb, who was very friendly and helpful. He fetched the keys to two of the vehicles and explained the various features. We are planning on going back fairly soon to take out one of the demonstrators. Nice to experience good customer service unlike the local Seat and Volkswagen dealerships!
Ian Garden 3rd Mar 2023 -
Excellent and courteous service from the team, right from placing the order for our new Dacia to collecting it this week. Special mention for Naweed who looked after us, nothing was too much trouble, clearly explained the new features on the new Sandero model and ensured we were completely happy before we drove away. We would definitely recommend both the Dacia and Sutton Park Motors. Terry & Jackie Scarle
Terry Scarle 3rd Mar 2023 -
Picked up my new Clio E-Tech Engineered this morning from Renault Stourbridge. What a fantastic experience! Ordered early Jan, managed to get the exact car I wanted a lot sooner than expected. Nad was excellent throughout the entire process, great banter too. Will happily recommend him and Renault Stourbridge to anyone.
A Google User 1st Mar 2023 -
I would highly recommend Sutton Park Stourbridge Renault to all. Naweed was a pleasure to deal with, great communication, professional, polite, and very knowledgeable. He really took the time to go through the workings of the car, and he gave us a great deal on a no pressure sale. There were no issues with the part exchange, and he happily handled taxing the new car and ensuring the tax rebate on our old car, adding to the smoothness of the hand over. I am a very happy customer, thanks again.
Lisa Arnold 20th Feb 2023 -
just got my new captur it took a long time to get it (12 months) but sutton park kept me up to date with the progress of my car and i would recommend them for when you need a new car. been again today to see naweed Hussain his service is great he cant do to much for you just like the rest of the teem there .
clive reeves 8th Feb 2023 -
We picked up our new Captur on Monday! We are delighted with the car and the outstanding service given to us by Naweed. No pressure was put on us, he was 100% professional, answered any questions we had and offered after sales support if we need it. All the staff were friendly so a big thank you to all. If you are thinking of having a Renault, Stourbridge is the place to go!!
Sue Buntin 28th Jan 2023 -
No pressure, great service car dealership. We are so pleased that we visited this showroom and just a week later took possession of our brand new vehicle. Naweed was our most helpful sales person who took time to go through all we needed to know and offered an after sales personal service that reassured us that we had made the right decision. Well done guy's n girls for a fine service.
John B Webley 23rd Jan 2023 -
Went along to Sutton Park Dealership Stourbridge looking to purchase a new car and was greeted by the lovely Neb. Nothing was too much trouble for him and I came away with exactly what I wanted. He was honest and I didn’t feel obliged to buy. Neb also sorted my tax and transfer of reg. I am enjoying my car but am waiting for spring to enjoy it even more . Thank you Neb
Diane Wardle 22nd Jan 2023 -
I was very pleased with Naweed and the Dacia Garage and team. I just picked up my new Duster. Naweed was very helpful and knowledgeable, and very courteous during the handover. Much recommended. It was a pity there was a wait from first ordering to delivery but these were due to circumstances completely beyond their control. Very happy today!
E.J. M 18th Jan 2023 -
Picked up my new Arkana RS Line today at the Stourbridge Sutton Park branch, Naweed was excellent in delivering his service and was very friendly and welcoming, process was stress free and was comfortable all the way through, gave me a great deal and handover I will definitely recommend their services. Thanks guys!
Shane 24th Dec 2022 -
We decided to buy a second-hand car while waiting for electric cars to come down in price. We found the car and this dealership through carwow, and we were very glad we did. Could not have had better service and attention from Mr Naweed Hussein, from test drive to purchase, and highly recommend him and Stourbridge Renault.
Dr David Hinton 28th Nov 2022 -
For the first time ever I researched and ordered our new car online. I used Carwow to specify a Clio hybrid and, on being offered an excellent discount, Naweed Hussain of Sutton Park Stourbridge Renault was soon in touch to discuss the spec I wanted. Naweed offered me a good part-exchange price for my car and so the order was placed. Naweed has been knowledgable, courteous and helpful throughout. I can’t thank him enough for guiding me through what could have been a very stressful process. Our car was available for handover sooner than expected, the paperwork was quickly sorted on our arrival at the dealership, we had no issues whatsoever with the part-exchange and we were soon driving back home in our new red Clio. I wholeheartedly recommend Naweed, of Sutton Park Renault, for his excellent customer service.
Rhys Wiliams 25th Nov 2022 -
I bought a 2016 Nissan X-trail from this showroom and it was a very pleasant experience. In particular Naweed Hussain, the man who I closed the deal with was very helpful and made sure that the car was fully functional and safe for me and my family. I highly recommend that if u were to buy a second hand car you should buy it from this showroom ! The customer service is amazing ! I would give 6 stars if i could !
Soimusan George 13th Nov 2022 -
Spoke briefly to Neb a while ago so when I decided to look for another car I made contact with him and arranged a test drive, good relaxed test and plenty of time to look over vehicle, everything I asked for was dealt with and with an acceptable p/x price deal was done. On collection Neb dealt with all necessary paperwork and went through car features including linking phone to car. Cannot fault the service given by Neb in any way at all.
David Taylor 18th Oct 2022 -
We popped in to Sutton Park Stourbridge just to have a look at the Dacia Duster expecting to just browse. We were lucky enough to be greeted by Naweed who has sorted out with a brand new car on our drive in just over a week. The easiest car buying process I’ve ever had and Naweed is a credit to Dacia. The service he’s provided us is second to none! Thank you!!!
Ellen Lang 1st Oct 2022 -
Naweed has done a fantastic job of arranging and dealing with a motability vehicle for one of our service users, friendly, professional and helpful. Top service from this dealership, the process was lengthy thanks to third party errors but Naweed has helped me throughout the process and it was great to finally collect the vehicle today. Thank you Naweed!!
Michelle McDougall 26th Sep 2022 -
I have just purchased a Renault Arkana , from Sutton Park, Stourbridge branch. The salesman who assisted me on this occasion and previously, was Mr Nad Hussain He was a joy to deal with, going out of his way to assist me and keeping me fully abreast of developments concerning my car Nad is a credit to your organisation Best wishes, Peter Burford
Peter Burford 26th Sep 2022 -
Having been told that the waiting time for a new Zoe was six to eight months, we were delighted to hear within a few days of placing our order in August that a car was available. We collected it on Saturday and are very pleased with it. Charlie was a pleasure to deal with throughout the buying process.
Geraldine Fawcett 20th Sep 2022 -
Hi Naweed A big thank you to all the team at Sutton park motors. Recently collected my brand new Dacia Sanders and could not be happier. Naweed was brilliant and the whole process was completely stress free. Would have no hesitation in recommending you to family and friends. Many thanks Paul and Debbie
Paul Smith 18th Sep 2022 -
After a recommendation I went to see Naweed with a small list of demands in what I wanted in a car and he met every one of them, he even went above and beyond to make sure I had the car within 3 days (another one of my demands lol) He was really helpful and knowledgeable. I can’t recommend him enough. Thanks so much for making it so easy to get a new car ?
Jemma Hodson 6th Sep 2022 -
I want to express my gratitude to Stourbridge and in particular to the agent whom I worked with Naweed Hussain. The process of buying my 2022 Renault Zoe couldn’t have been easier. Naweed was helpful and courteous throughout and the only possible drawback was that I felt almost guilty at depriving him of the car he’d been driving as a test drive vehicle. I love the car - I’ve had a previous Renault Zoe so knew what a nice drive this model is. My new Zoe is much more electronically complex which has been something of a learning curve… but not unpleasantly so. And it is as ever a dream to drive. Thankyou so much Naweed and I hope you have as good a car now yourself!
penelope Farmer 4th Sep 2022 -
Had a wonderful experience purchasing my car from Sutton Park. Many thanks to Nad for making my experience a pleasurable one, going above and beyond to make sure I am happy with my car and getting it perfect for me. Thank you very much to Olly by the service desk being very accommodating and helpful. Will be going back for future services and purchases!
Amelia Williams 3rd Sep 2022 -
My wife and myself took delivery of a brand new Dacia Sandero today. Our Sales Executive, Naweed Hussain, was absolutely brilliant from the date of the order, back in March, he kept us well informed of the progress. I have to say, I have purchased many new cars in the past, but this was the best service and hand over I have EVER experienced. Congratulations to Sutton Park Stourbridge
Martin Tudor 1st Sep 2022 -
We recently decided to buy a Dacia from Renault In Stourbridge. We were shown around a range of cars by Naweed. His sales approach was not pressurised and we felt he really wanted to sell us the right car based on our needs. From start to finish, we felt that Naweed offered us the best service we have had from any of the forecourts we have visited. He ensured that our car was delivered on time and met the high standards expected. He was knowledgeable about the product, understood our needs and budget and was professional at all times. He provided us with a vehicle that is more than we expected. Thank you to Naweed and the team at Renault Stourbridge.
Jag Rhal 22nd Aug 2022 -
Thank you Naweed Hussain & the team for making my purchase, of a Dacia Jogger Extreme, the most pleasurable experience I've ever had. From Danielle, digitalsales team, the manager who approved the part exchange, to Naweed, such a gentleman, who went the extra mile sorting out paperwork & help me navigate through all the gadgets to drive the vehicle.
Ugo Ottanelli 15th Aug 2022 -
I bought a used car off, sutton Park stourbridge this week, part exchanged my old one. It couldn't have been simpler everything was done for me, excellent service by Mr N Hussain, nothing was to much trouble a lovely man. I would highly recommend him and the garage. Three days in and I have already received my new log book. Thank you. Nicky Myatt
Nicola Myatt 6th Aug 2022 -
At last my new Clio Hybrid as arrived ?. After 9 months of patiently waiting. I must thank Naweed at Sutton Park for his excellent service throughout the purchase and eventual hand over last Sunday. I have been a customer of Sutton Park Stourbridge for over 20 years and would highly recommend them for their diligence and excellent customer care and service.
John Priest 26th Jul 2022 -
Absolutely brilliant service from Sutton Park Stourbridge Renault. They sorted a full service & MOT for our car and even gave it a thorough clean before handing back the keys. I really appreciated their online system where you get a video of the underside of the car & a clear explanation of what needs attention. A very high level of trust & reliability for sure. We'll be back for our next service & happily recommend them to everyone now. Many thanks to Ollie & the team.
Michelle Bernhardi Toner 25th Jul 2022 -
Fantastic experience all the way through the process, (aside from the delays with the vehicle arriving, which obviously was not Sutton Parks fault!) We dealt with Leo, and as another family member had brought a car with him before, we had every confidence that he would be able to assist us. Thank you to Team Sutton Park, especially to Leo
Karen Bradley 18th Jul 2022 -
Brilliant customer service from Nad ,he was completely professional and very knowledgeable about the car we were nterested in. From our first visit to the showroom, there was no pressurised sales talk and nothing was too much trouble. Nad really did look after us, so thank you so much...we love our new car?
Val Southwick 1st Jun 2022 -
I have today picked up my new Dacia Duster and could not be more pleased with it and the service received from Nad and the team at Sutton Park Stourbridge. I have always dealt with Nad having had a previous car from him - he is my go to! Nothing for is too much trouble and the customer service is excellent! Thank you Nad!!! Katie Banks
Katie Banks 28th May 2022 -
First time I brought a Renault and from a dealer. Located on internet, booked a test drive for next day. Greeted by Naweed Hussain (Nad) who took out on test drive, gave me a really good price exchange for my car, ran through vehicle details and arranged to pick vehicle up the following week. The service I received was excellent. Nad was very attentive, efficient, thorough and thoughtful. He arranged to transfer of my private plates to new vehicle, sorted out road tax and generally took pressure and stress out of the whole sale. I must admit it was lovely and I would definitely recommend Sutton Park and Nad to anyone looking to buy a new or used vehicle. Its very rare you get the personal service these days and so refreshing when it happens. Thank you so much from a very very happy customer.
Jenny Hawkins 27th Apr 2022 -
With stopping at the Sutton Park Stourbridge Renault to look for a car for myself, they were just about to close. Charlie was amazing. It didn’t matter that they were literally about to lock the doors. We didn’t feel rushed, we were still able to test drive a car and was left at our own time to decide if we were going to purchase. We most certainly did purchase the car. The communication from Charlie leading up to the collection of the car was fantastic. Upon collection the car was spotless and once again the service was great. Looks like we will be back again in the near future for a purchase the family car. I can not recommend the team so much they are great.
Karrie James 24th Apr 2022 -
Cannot thank the team at Sutton Park Renault enough, especially Nad (Naweed), I had been looking for a used car and we popped in here on the off chance to look at a Dacia. Within minutes he had found me the perfect car, arranged to have it shipped down and handled everything from there. I never felt that anything was being hidden or that I was being pushed to buy. I love my car and I’m so glad we came in. Thank you again.
Amy Lane 9th Apr 2022 -
Went to this company as I wanted a Renault Captor , had a Clio from there years ago it was brilliant reliable little car , saw the car I wanted soon as I set foot on forecourt, a very nice sales rep called Neb sorted everything out for me he was very helpful , and sorted out almost everything , I picked car up few days later and I’m over the moon with it , beautiful car , great staff very friendly , if I ever need another I shall go back there ?
Jackie Thompson 3rd Apr 2022 -
Recently purchased my new car from Sutton Park Renault everyone here was super friendly and helpful. The members of the team helped entertain my two small children whilst choosing my new car, nothing was to much trouble for them. I was helped by a lovely chap called Naz who talked through everything with me was happy to explain things to me more than once. On arrival to collect my car he helped move my children's car seats over to my new car. I cannot recommend Naz and all of the staff at Sutton Park Renault enough they went above and beyond for me nothing was to much trouble.
buter soer 22nd Mar 2022 -
I was directed to Sutton Park Stourbridge by Carwow. I telephoned them with regard to a Dacia Duster which had become available and spoke to Neb Ravic. We had a conversation and as the car was exactly what I was looking for I decided to buy it there and then. We agreed on the price, part exchange and for me to drive down from Nottingham to pick it up on Friday 11th March. Mr Ravic assured me that everything would be ready and that we would be able to complete the sales process on the 11th. I arrived as arranged and everything went smoothly. Mr Ravic had prepared all the paperwork, he was professional, he was patient in explaining the car controls and the information systems. We went together to fill up with petrol as I wanted to see the car in action. Neb Ravic certainly delivered exactly as he had said he would. Based on my experience with him I would absolutely recommend Sutton Park Stourbridge. Also the lady at reception was cheerful and helpful when I first arrived. After arriving back in Nottingham Carwow sent me an email asking me to write a Trustpilot review of my experience at Sutton Park which I wrote and which can be accessed on their website. I would like to say a big Thank You to Neb. He is undoubtedly a great credit to Sutton Park and I wish him well in the future. From my point of view, an excellent salesperson. All the very best Robert
Robert Nottingham 13th Mar 2022 -
I collected my brand new Dacia Duster yesterday and I couldn't be happier. My sincere thanks must go to Leo Di Placido for making the whole procedure so easy and stress free. The ongoing communication from start to finish was professional, efficient and friendly. Being no expert on the technical side, it was so good to be treated with patience and dignity, especially as our personal circumstances and medical commitments had to be taken into account. If I could give this review 10 stars it would be well deserved. Thanks again Leo - you're a star!!!
Christine Summers 2nd Mar 2022 -
I came in to look at a Dacia Sandero recently to replace our current daily car, I turned up to the site without notice and was seen to by a salesman very promptly. Naweed was very helpful with my visit and answered all my enquiries very efficiently and helped as much as he possibly could. Only slight snag was that the lead time on the car we wanted was 6 months which we've had to come away and have a think about before making any commitment. But great clean site and very friendly helpful service Naweed.
Indi Singh 16th Feb 2022 -
Extremely happy with our experience with Dacia at Sutton Park Stourbridge Renault. Nad was very knowledgeable and patient and made for a very pleasant buying experience. He kept us up to date with the progress of the build of our new Sandero Stepway as it progressed and provided a very thorough handover when it was time to pick it up. We love the car and enjoyed the buying experience. Thank you Nad and the team!
Sam Perry 6th Feb 2022 -
After a recent visit to Sutton park to get a new trim which was damaged on my pride and joy, I spoke to a young lady called Vicky from the moment she greeted me she was warm and friendly. After finding my vehicle on the system there was a choice of two panels and neither one of us could decide which one it was so she asked a technician to help which he did and we ordered my part. A couple of days later Vicky called me to inform me my part was in stock ready to collect. I collected it later that day again Vicky was polite and bubbly and smiling behind her mask. I thank you Sutton park and thank you Vicky. Will be more than happy to recommend to my friends and family.
Ian Davies 13th Dec 2021 -
I bought a car from another dealer up north and I didnt know half the controls really stuggling so went to renault stourbridge and I have say I was blown away with the service from minute i spoke to service lady vikki and she found me sales person Nad to help me and he went through whole car in detail very greatful thank you guys i definitely bring it back for servicing here ?
imran khan 13th Dec 2021 -
Bought a used car from Sutton Park Stourbridge in September 2021. The purchase was very smooth which was largely down to Naweed. As the dealership was long way from where I live, I wanted a few questions answered before travelling. Naweed answered these promptly and was really easy to deal with. After I test drove and looked round the vehicle, Naweed pointed out a couple of cosmetic issues that I hadn't spotted and agreed to get them fixed via smart repair and also source a new parcel shelf. On collection day he picked me up from the railway station so that I didn't need to order a taxi. I was pleased to see the cosmetic repairs and a full valet had been done. Very pleased with the buying experience and thanks again Naweed for all your help.
Matt Richards 9th Oct 2021 -
Recently purchased a Renault Captur. I've been a Sutton Park customer since they took over the Renault franchise fro Walkers (a long time ago). Naweed arranged for my chosen car to be transferred from Tamworth so that we could test drive. All professionally handled and he made sure we were happy before completing the transaction. He even gave us a good price on the mats we bought. Car going well and we're happy?
Bob Edwards 7th Sep 2021 -
I’ve just recently bought a new car from Leo at this car garage and he’s been nothing but great! The car had sold the day we enquired and a couple of days later Leo had called and emailed me to say it’s available again which was brilliant. We booked to view a couple of days later and I bought the car. The service was brilliant from start to finish, anyone I spoke to on the phone were polite and friendly and everything felt so easy. My car had to go back as I wanted something checked and Leo picked my car up and bought it back within a few hours and my car got fully checked over which was also brilliant. I would come back to these guys next time I’m ready for a new car.
Emily Stuart 28th May 2021 -
Excellent service @sutton Park stourbridge. "Naz" took us through the whole purchasing process from start to finish with well informative standards being met at all times. We have bought from this dealership twice in the last 2xyears & would definitely recommend and purchase here again. "Naz" serves a highly commendable service & we would highly recommend both his service to detail & his work ethic. The dealership itself serves a five class rating & will return. Extremely pleased with the vehicle we purchased... Dacia Stepway 2019 plate... Wonderful car... Full service, valet etc.. On collection. Again, "Naz" explained the technicality of the vehicle with ease & was both informative, friendly & executed the sale swiftly & precise. Overall great service & huge thankyou to "naz". Thankyou!
Sharon Colley 17th Apr 2021 -
Edited to add that I recently changed my Dacia Sandero to a Duster. The service provided by Naweed was fantastic from start to finish. Naweed was fabulous at the first appointment, helping me to choose which specs to have and also helping me to work out the finance part. He kept me informed throughout the wait for the car and was always a friendly voice on the other end of the phone if I needed to ring for anything. When I arrived to pick up the new car he provided a thorough introduction to it and the new controls. After the service I have received at Sutton Park I cannot imagine going anywhere else (even though we don't live in the area) and hope to see Naweed when I am due another car. Excellent customer service, my car went in for service recently and the staff were fantastic. Communication was spot on and friendly.
Heather Plant 3rd Oct 2020 -
I have to say special thank you to the team at Sutton Park Group Stourbridge as i came in in with my mother in law for Motability car. She has loved her current Captur and it is time to change soon Nad from start to finish explained all the benefits and advance payment. The team even able to locate a automactic for a test drive which was wonderful. Thank you again we will be in to order soon.
cade six 18th Sep 2020 -
We purchased a Dacia Sandero Stepway from here yesterday, we were trading in our Stepway which we have been really happy with. The service we received was excellent Hannah was so friendly and efficient . We were able to get the price we wanted for our car and the whole thing took only 4 days from start to finish. Highly recommend this dealership.
Susan Butler 8th Aug 2020 -
Very VERY impressed with the sales and service departments going from purchasing a brand new Stepway to its first service everyone has gone the extra mile as well very happy with the car aswell on how eco friendly its runs its been an exciting adventure for our kids as they love going on mini trips in the car. Thank you very much to everyone and for what you have done during COVID-19
Robert Plant 11th Feb 2020 -
First time dealing with Sutton Park Group Dacia Stourbridge. What a pleasant experience. Dealt with Nad from making enquiry on Tuesday to collecting on the Saturday. He efficiently arranged everything including the agreed extras with no fuss. As I was travelling over 100 miles to collect, he advised on travel, kept in touch throughout my journey and collected me at station. What more could you ask. Paperwork dealt with efficiently and tour of car/controls etc thorough. Nad is an asset to this company and I would happily deal with him again. Thanks Nad.
Jim Wilson 17th Jan 2020 -
I cannot recommend these guys enough, after test driving a car on Sunday it was arranged for me to collect on Thursday, unfortunately I made a mistake and swapped my insurance over a day early. I spoke to Nad my salesperson who arranged for me to collect a day early and nothing was too much trouble a great personal experience all round
Stephanie King 15th Jan 2020 -
Hannah was so friendly and helpful. We went for a test drive with plans to purchase a car, due to the price we wouldn't be able to finance as they only do this for cars over £3500 HOWEVER they found a way, and tried other finance providers for us so we didn't have the hassle and can have it all sorted under one roof. Hannah was very thorough and clear throughout. I love my new car! Thank you!
Emily Hird 2nd Oct 2019 -
Would like to thank Nad and the team at Sutton Park Renault Stourbridge. Always available for any questions/queries and a smooth sale from start to finish. Nad is not your average car salesman and doesn't push you to purchase a car even if you are just browsing - thorough knowledge of vehicles shown. 5* Customer service, very welcoming and accommodating.
stuart pollard 31st Jul 2019 -
With the demise of Renault in Worcester, Stourbridge is now my local dealer. I had a service. The service display was not reset. 40 miles round trip to get it reset. When asked about a warranty issue they copied a page from the manual and was told that if the problem continued I was to contact Renault. I thought they were Renault dealers! !
Richard Atherton 20th Jun 2018
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